I have called customer service on a few occasions and they have provided me with a number to top up my meter. However each time I try to use the number in the shop to buy credit, an error message saying communication error payment rejected comes up. How can i top up my meter? is the meter faulty or is there an error with the numbers i am being provided with?
Best answer by Eva_Boost
Have you got a photo of the receipt from the PayPoint,
If you’re off supply, please call the team ASAP on 0330 102 7517 Monday-Friday 8am-8pm and Saturday 9am-5pm.