Have you ever experienced your app not showing any gas or electricity usage? It’s probably because we’ve lost connection with your smart meter, so we can’t get your balance updated.
Not to worry, we’re now going to be sending out a ‘Smart Meter Health Check’ when we notice we’ve lost connection to your meters.
All you’ll need to do is answer the questions on the Health Check, and let us know the results. You could send them into us via email at firstname.lastname@example.org, over social media, via our Facebook or Twitter pages, or call them in on 0330 102 7517.
This will help us understand what’s causing the issue, and we’ll be able to work out what we need to do to get the connection back.
Anyone had this notification? If so, let us know what you think of it in the comments below. Any feedback really helps us!