Hi, I’m trying to speak to someone to get an emergency unbranded card as mine isn’t working and I can’t access the emergency credit on the meter. I’m off supply and have been on hold waiting to be answered now for over an hour, it keeps telling me to continue to hold but over 60 minutes is this normal? I know it’s a bank holiday, granted but I have two small children and it’s getting very cold. I’m concerned that by the time we get to speak to someone (if indeed there is anybody actually manning this line as I’m starting to feel now that there mustn’t be) it will be too late to walk to wherever we need to get to in order to get a replacement card. Any idea how long the wait is to talk to the emergency team please? This happened once before with Ovo when we first joined and I had a little wait but nowhere near this long. Any advice would be welcomed. Many thanks xxxx
Best answer by mattj3135
Updated 05/05/2020 - Also, be sure to check out our Weekend Emergency FAQ here!
Hi @Clarekerr76 thank you for posting.
The contact number to use is: 0330 102 7517 - they're available Monday-Friday 8am-6pm and Saturday 9am-1pm. The team take emergency off supply calls between 6pm-8pm in the week.
Have you checked out this page for help when off supply or in an emergency?
if your are already calling the right team, please bare with them!
Hope you’re back on supply soon