Best answer by Ed_Boost
Updated 07/05/2020 - Check out our MyBoost/PAYG+ FAQ guide for general issues and advice here!
Welcome to the forum!
If you have PAYG+, which would give you access to the app, then you're unable to see your balance on the meters. It's because of the mode we have to set your meters in, which stops it from showing there.
If you're struggling to get on the app, just get in touch with us via firstname.lastname@example.org, or via our Facebook or Twitter pages.