I feel like I'm being charged more than usual, why is this?

  • 27 November 2017
  • 53 replies
  • 14258 views

Userlevel 6
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If you think you’re topping up lots, or using more energy than usual, there’s a few possible reasons why. Here are some suggestions as to why it may be:

- Your appliances cost more than you realise, are left on, inefficient or faulty.
- You’re not accounting for the 5% VAT or the standing charges that we charge.
- There’s a debt on your meter.
- It’s winter and you’re using more gas or electricity than you did when it was warmer and lighter.

These pages might help:

💡 https://www.boostpower.co.uk/help/topics/payg/what-do-i-need-to-know-about-energy-in-winter.html

💡https://www.boostpower.co.uk/help/topics/how-to-save-money/where-can-i-find-impartial-information-about-saving-energy.html

💡https://www.boostpower.co.uk/help/topics/how-to-save-money/how-can-i-save-money-on-my-energy-costs.html

💡https://www.boostpower.co.uk/help/topics/how-to-save-money/energy-debt.html

One thing to bear in mind at this time of year is the onset of winter and much colder weather. We've enjoyed a really hot and sunny summer this year, so everyone will undoubtedly have saved some money on heating! Be ready for your energy costs to go up as we bundle up indoors with the heating on! ☃

🤓 Lastly, don't forget to use your greatest resource: your fellow forum user! Share with us any concerns or ideas you have, so we can all help each other with understanding and reducing our costs!

*Update - 11/07/2019 - All information is correct and up to date*

53 replies

Userlevel 2
I am topping up disturbingly often. I have AA+ appliances and my usage has dramatically increased since approx April. I have emailed customer support....no response. Likewise my request for my smart hub to be connected to my account....no response.
My usage has increased over winter, but what is the excuse for the months prior? And why won't you connect my hub or reply to my emails?
Userlevel 2
Since boost took over we’ve been paying rediculous amounts I don’t get it either!!
Userlevel 2
In the space of a week I’ve paid nearly 50 pounds nobody home during the day or even here at weekends,I’m going to phone trading standards this can’t be allowed,I’m a single parent and my kids are freezing because I can’t pay this sort of ridiculous prices
Userlevel 1
Don’t understand why I seem to be paying more now then before I changed and my phone wasn’t connecting to my hub so when it did I ended up owing money to them. Really not happy
Userlevel 2
Without sounding suspicous (!) or paranoid. Mine shot up after we were awarded the warm home discount. That credit lasted an amazing length of time, then someone came out to check the meters and bingo. The £15 that lasted 14 days is now lasting 7 at very best.
Userlevel 1
Does anyone feel this is to much to spending a month? I have a small 2 bed house so not a massive house? This months is already on £64 but only half way through the month! I may be spending the right amount I’m so unsure haha

Userlevel 7
Badge +1
Hi @K_ellis do check out this forum conversation to help establish why you're costs are higher than expected.

https://forum.boostpower.co.uk/traditional-payg-4/i-feel-like-i-m-topping-up-more-than-usual-why-would-this-happen-71

I know the feeling about using considerably more than normal
I'm in a two bed flat and have spent over £94 so far this month, as you say only half way in. I do know the prolonged cold spell has significantly increased my costs
Userlevel 1
I used to put approx £50 a month on (for years) and it was absolutely fine. Been with Boost (Ovo) for a couple of months and I’ve had to top an extra £10. Not really complaining but can’t work out why?!?
Userlevel 1
Wow have you? Yeah the cold doesn’t help does it? Just feeling like I’m forever topping up I’ve started to turn my boiler off when I’m at work but that doesn’t seem to change anything 😞
Userlevel 1
I understand that it's winter but the amount I'm topping uo is ridiculous
Userlevel 1
Is anyone else thinking of switching companies as all I seem to do is top up constantly. When I first joined Ovo the value for lonely was great. Now its poor and I can't always afford to top up. Settings haven't changed yet I can top up twice in one week at times
Userlevel 7
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Yep! Id attach the pic but keeps freezing! I know that I have topped up more frequently this month too! Suppose it's not helped having the Xmas lights up increasing costs too!
Userlevel 7
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Hi @Aaron3893 thanks for posting.

have you checked out this similar themed topic? https://forum.boostpower.co.uk/traditional-payg-4/i-feel-like-i-m-topping-up-more-than-usual-why-would-this-happen-71

i suppose another reason to be topping up more could be the value of the pound going down and inflation resulting in less bang for your buck!
Userlevel 7
Badge +1
Hi @Athena thanks for posting.

Have you checked out this similar themed post? https://forum.boostpower.co.uk/traditional-payg-4/i-feel-like-i-m-topping-up-more-than-usual-why-would-this-happen-71
Userlevel 7
Badge +1
Hi @Joeharry78 thanks for posting,

have you checked out this similar themed post here? https://forum.boostpower.co.uk/traditional-payg-4/i-feel-like-i-m-topping-up-more-than-usual-why-would-this-happen-71

i know the prolonged cold temperatures an having Xmas lights up have helped push the costs up for my significantly.
Hey guys!

Thanks for getting involved on the Forum. I just wanted to jump in and reassure you that switching to Boost from OVO (or being accepted for the Warm Home Discount) won't affect your rates, and you'll still be paying the same prices per kWh.

At this time of year, we'd expect your energy usage to be higher. The cold weather means not only are you likely to have your heating on more often, but also that it has to work harder to keep your home warm. Other appliances, such as showers, kettles and washing machines will also use more energy when it’s colder, as the water will start off colder.

Of course, as we go into the warmer Spring months, we'd expect your usage to drop back down, meaning you'll have to top up less.

@evie01 @Lizjane77 - You've both mentioned experiencing connectivity issues - if you could message us via our Facebook or Twitter pages, we'd be happy to look into this further.

If anyone still has concerns about their charges, please also get in contact via Facebook or Twitter.

Thanks,
Emily
Userlevel 1
I did contact them and they did sort it but now because it was working properly I ended up having a debts on my account which they are now taking a £1 a day I’m so not happy
Userlevel 2
Is anyone else thinking of switching companies as all I seem to do is top up constantly. When I first joined Ovo the value for lonely was great. Now its poor and I can't always afford to top up. Settings haven't changed yet I can top up twice in one week at times
Userlevel 2
I’m seriously thinking of changing my gas and electric supply I’m topping up anywhere up to 40 a week ridiculous amount of money when your a single parent
Userlevel 1
Here are possible reasons why you might think you're topping up more than usual:

- Your appliances cost more than you realise, are left on, inefficient or faulty.
No, they're not. If anything, I now ensure less things are left on standby.
- You’re not accounting for the 5% VAT or the standing charges that we charge.
Yes I am, in the same way I always did with OVO.
- There’s a debt on the meter.
No, there isn't.
- It’s winter and you’re using more gas or electricity than you did when it was warmer and lighter.
You took over in September. Our top-up frequency increased almost straight away.

What you seem to be missing here Boost, is no matter what excuses you come up with, the problem is consistent with almost all your customers and has only appeared since you took over. It's really as simple as that.
Userlevel 7
Badge +1
It's a shame to hear folks are feeling things changed "when Boost took over"

in case you missed the topic - Boost is OVO, they've established a dedicated brand for Us PAYG customers. There has been no change to costs charged or change of businesses ownership. If Boost want to raise prices they will give 30days notice prior to the effective change.

if you feel despite all troubleshooting suggested by others, you're paying More than you should I recommend reaching out to the Boost customer care team to aid resolution of this
@dwils @Kaz22 @Lizjane77 @Tim_Boost

by the the way I live alone in a small flat and have spent over £100 This month alone so truly understand the challenge but I also understand why I'm spending more!

Userlevel 2
[quote user="Claire"-louise]Since boost took over we’ve been paying rediculous amounts I don’t get it either!!

yes mine has increased by nearly 2/3.
and nothing has changed in my house ... heating or otherwise
Userlevel 2
Hey guys!

Thanks for getting involved on the Forum. I just wanted to jump in and reassure you that switching to Boost from OVO (or being accepted for the Warm Home Discount) won't affect your rates, and you'll still be paying the same prices per kWh.

At this time of year, we'd expect your energy usage to be higher. The cold weather means not only are you likely to have your heating on more often, but also that it has to work harder to keep your home warm. Other appliances, such as showers, kettles and washing machines will also use more energy when it’s colder, as the water will start off colder.

Of course, as we go into the warmer Spring months, we'd expect your usage to drop back down, meaning you'll have to top up less.

@evie01 @Lizjane77 - You've both mentioned experiencing connectivity issues - if you could message us via our Facebook or Twitter pages, we'd be happy to look into this further.

If anyone still has concerns about their charges, please also get in contact via Facebook or Twitter.

Thanks,
Emily

utter rubbish ,
there is nothing on in my house during the week as I work away,
the only thing that has changed is the switch to boost.
I shall be seeking advice on getting this investigated , and I encourage other users to do the same...
even BBC watchdog has suggestions................
Userlevel 6
Badge +2
@sparkyjeff we've set up this topic, which offers to check the prices you're getting: https://forum.boostpower.co.uk/get-to-know-boost-17/how-do-i-check-that-the-price-i-m-paying-hasn-t-changed-150.

That way, you can see if these prices have increased, stayed the same or dropped since the move from OVO to Boost and beyond.

Tim
Userlevel 2
I have been topping up more than usual also since I switched it's not made any difference switching plugs off I'm struggling to pay for it

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