Why, when my account has been activated and is saying I can top-up online, is there no help what so ever to teach me how to do this. It’s saying I need to top up and I can't find where on the website. If I don't top up by the 4th of June, I will have no energy. Its not my fault that I am struggling to do this. My husband is disabled and to be without energy will be a nightmare.
Will not be staying with this company its a joke.
Best answer by mattj3135
Please search at the top of this page "top up" in the search bar. This will give loads of info on topping up.
To get a top-up card to top up using PayPoint reach out to boost and they will send one out asap. They can provide a code to use at the shop if you have smart meters.
To top up using a debit card and by text you'll need to register your number to your account for it to work.
I would advise telephoning boost as they can loan funds if needed to prevent being cut off. They can talk you through topping up also.
Whilst on the phone to boost I suggest you ask to join the priority services register as you've mentioned your husband being disabled.
There’s more info on how to upgrade to PAYG+ here.