I only switched to OVO (as it was) because I wanted the smart meter features (top up in app etc), even though a price comparison showed they weren't the cheapest.
I check every month or so, and get told no engineers in my area, and they will email me when they are there.
Today I finally got an email telling me engineers are finally in my area.
I click through 25 minutes after the email is sent and surprise surprise, no engineers in my area.
I could kind of understand if I lived in the Shetland Islands or somewhere really remote, but I live in Central London.
I just got off the phone with someone who confirmed that there "might" be someone available in April, I just have to keep checking, as there is nothing she could do to expedite the process. Not her fault, but a ridiculous situation
OVO/Boost shouldn't sign up customers if they don't have the resources to serve them. Frankly I feel like I was mis-sold
Has anyone else had such problems with getting an installation?
Best answer by mattj3135
Boosts' tech is clearly in high demand in your area, if you desperately want to get a smart meter id advise you reach out to the customer care team and ask to be put on the waiting list and to be contacted as soon a slot is available.
If you can wait a few more months I would suggest waiting until the wider industry launches the SMET2 meters so you have the latest tech in just one meter exchange! If I'd have known SMET2 was in the pipeline I'd have waited for those beforehand getting my SMEt1 meters fitted