How can my son who has a learning disability and aggrophobia, and lives far from meters without a mobile phone, view his balance and top up on Smart PAYG?

  • 25 April 2021
  • 1 reply

After numerous emails and 40 minute wait on the phone, without being connected, I am coming to my wits end. after many meltdowns from my son. I am still waiting for answers, as he grows more and more anxious. Come on Boost we expect more  from you. it all started off so well, so WHY change and make things even harder for your disabled customers. 


1 reply

Userlevel 6
Badge +2

Hi @Alisoncarermum and thanks for posting this. 


If your son is on Smart PAYG, he’ll be able to use an internet browser to log in to Smart PAYG, view their balance, and top up their meters. A link to this is here. It can be used on a PC, tablet etc. 


Are you able to help by checking to see if your son is on our ‘Priority Services Register’? A link to sign up to this is here. A guide on the PSR is here


Hope this helps!