**UPDATED on 25/07/2019**
So you’ve got the smart meters in place, nice work. But what happens now? This depends on which option you’ve gone for.
If it’s PAYG+ we’ll need a few days to set up your online account (don’t worry, whilst you wait those meters won't disconnect and you won't need to top up!).
We’ll send you an all in one top up card in the post and we’ll email you with your online log in details once everything's up and running. You’ll then need to log in and register your bank details to top up online or via our app!
If you’ve gone with the smart PAYG standard option, we’ll be sending you out a top up card for each meter before the installation date. You’ll get an In Home Display (IHD) from the engineer, and you’ll be ready to use this to top up within an hour of the meter's fitting.
If any of our other users have experience of smart meters, whether that be installation, topping up or simply managing your usage, then share your thoughts and experiences below! You never know it might just help someone else.