Updated 27/05/2020 - We made a Weekend Emergency contact FAQ here!
Being disconnected from your gas and electricity is never a great experience, especially over the weekend!
Luckily, there are a few things in place to make sure that most traditional and smart meters do not get disconnected over the weekend, regardless of your balance!
For more information on this, check out this link.
Unfortunately, there are other things that can go wrong, which can cause your supply to be disconnected. You may find that a meter becomes faulty, but we have lots of info on what to do in these scenarios as well!
- Follow this link if you've got smart meters and you have a fault and see what you can do to get these fixed!
- And check this link if you've got traditional meters for similar help.
During the weekend, our Boost Customer Care line is open between 9am - 1pm on 0330 1027517, so if you have a problem that needs fixing, pop our team a call. For the rest of the weekend our Social team is contactable between 9am - 5pm, Saturday and Sunday, via Facebook and Twitter if you need help.