NEW APP FEATURE ALERT
What is Emergency Boost?
Instead of calling us when you’ve run out of credit, you can take control of your energy and borrow up to £30 credit straight from your app.
If your balance drops below £0 and you’re unable to top up, you can borrow up to £30 of extra credit to keep you on supply. The amount you borrowed will, of course, need to be paid back, and be added as debt to the meter with a 75p daily repayment rate.
How do I activate Emergency Boost?
Click the “Emergency Boost” button at the bottom of your home screen when your balance is below £0.
Select the date you can next top up.
We’ll suggest an amount of credit to tide you over. Feel free to choose any of the amounts shown on the screen, or the suggested amount.
Once you’ve selected an amount, your balance will be updated
Things to Remember:
You can only activate Emergency Boost when your balance drops below £0
Your debt balance needs to be below £30 to activate Emergency Boost
The maximum you can lend is £30
Take a look at this handy how to guide on our YouTube channel