Updated on 30/04/2020
So we have been swapped from Economy Energy. We have not received any top up cards and there is no email address attached to the account so the app is useless for topping up as i can't register. I'm now running out of electricity and have just found out customer services is closed.
How can i top up without a card or the ability to set up an account?
and if my meter runs out and all my food defrosts and is useless who is going to foot the bill to replace it???
Best answer by Nancy_Boost
We've been really busy in the last couple of weeks since Economy collapsed. This has caused wait times on the phone to be a lot longer than usual, but we're taking the appropriate steps to make sure more staff are available to answer calls, and customers are getting the support they need.
You should receive a welcome letter or email with more information. Keep topping up with the same key/cards to avoid being disconnected. If you have smart meters and use the online portal to top up, you can also keep using this. We'll honour any credit balances you've got left with Economy when you transfer over to us.
You won't have access to the Boost app just yet, but once you've transferred over and your account is set up, we can upgrade you if you request it.