Best answer by Nancy_Boost
Updated 27/05/2020 - Topic title updated to show issue was resolved - Added hyperlinks to Facebook and Twitter pages.
We experienced an issue over the last couple of days whereby customers' online balances weren't updating. As of 10.30 this morning, all balances should now have updated and be correct. If it still hasn't changed, I'd recommend logging out and back in again to refresh your account.
Do let us know if the issue is still present.