App payment update - Were you affected?

  • 24 September 2019
  • 2 replies

Userlevel 5

With the recent changes to the banking regulations, Tim wrote an informative article advising you may be asked for more banking information when topping up.


Has anyone been affected by this yet? If you’ve encountered this, did it go smoothly? Let us know in the comments below, we’d love to hear your experience!

2 replies

Userlevel 1
I been waiting since wensday 9/1/19 I cannot at 10.54 asking for ring bk never happened I want to no why I am using nearly 10in a day and half never used that much in a week
Userlevel 4
Badge +1

Hi @maureenhewitt,


If you’ve got any concerns with your usage or your account, just pop our Boost team a message via their Facebook page here! Or, pop them an email at


Let us know how you get on!


All the best,