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Ed_Boost
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Ed_Boost
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App payment update - Were you affected?

With the recent changes to the banking regulations, Tim wrote an informative article advising you may be asked for more banking information...
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Tutorial

Activate Your Emergency Boost Credit - How To Video 2

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Tutorial

Topping Up PAYG+

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143 Topics

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Nancy_Boost Community Moderator

F.A.Q. Winter Wallet FAQ

Winter Wallet FAQ

Here's a little more detail on this year's updated version of the Winter Wallet! Will the Winter Wallet be available to all customers? We’re launching to a smaller number of customers for the first week (from Friday 12th April). After this time, the Winter Wallet will be available to all smart PAYG...

1103 4
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12 days ago
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Tim_Boost Community Manager

Tutorial *New feature* Warm Home Discount (WHD) application status showing in PAYG+ app

*New feature* Warm Home Discount (WHD) application status showing in PAYG+ app

If you’ve applied for the Warm Home Discount, you can now see the status of your application (and time frames) via your PAYG+ app!  We’re still taking applications for this - find a link to the application page here! Here’s our FAQ topic for any questions you have. Leave a comment if we’re missing a...

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1 day ago
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Emily_Boost Community Moderator

F.A.Q. Smart PAYG+ Upgrade FAQ

Here you’ll find all about how we upgrade accounts from PAYG Standard/ traditional meters to PAYG+. This includes what you can expect, useful links and of course FAQs that we get regularly from customers. Firstly, What is Smart PAYG+? Smart PAYG+ is for customers who have smart meters and want t...

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3 days ago
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Tshepherd Savvy

Can I get some of my Winter Wallet funds early?
Solved

Hi am needing my winter wallet early as I don't get paid till the 25th of October mg account is low is this possible 

128 6
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12 days ago
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Nancy_Boost Community Moderator

Introducing the Winter Wallet!

**UPDATE on 16/07/2019** - The Winter Wallet process has changed. Here's a link to the updated process! We've only just waved goodbye to a great summer, and we're already starting to think about the colder weather! To get you guys prepared, we're introducing a new feature on the app called the Wint...

1558 13
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16 days ago
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Ed_Boost Community Moderator

Tutorial Top up your PAYG+ smart meter via text/SMS!

Top up your PAYG+ smart meter via text/SMS!

What happens when you’re in a bit of a rush so can’t get to a shop, and run out of credit. You’re WiFi goes off, and you don’t have data, so you can’t top up via the app. Quite a specific situation there, but don’t worry, we’ve got it covered! You can top-up by texting, and weirdly, this is a featur...

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17 days ago
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Katieb1996

My IHD isn't working - how long will it be until I get a replacement?
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Hello, I phoned nearly 3 month ago to say that my smart meter wasn’t working and they said they had sent one out... I didn’t receive it so again I reported it they said the same hung it’s been over a month and haven’t received any of these smart meters?

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17 days ago
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BeckieB

How do I top up when my PAYG+ account says inactive?
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Hi, I've topped up my meter by 20.00 at 22:11 today. The money has not gone on to my smart meter. I've logged into the boost website but is saying my account is inactive. My smart meter gives no option to access emergency credit either. Anyone have any advice as the only number I can find is saying...

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19 days ago
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Rowdens

Can I pay back my Emergency Boost all at once?
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How can I pay up my emergency boost in advance ?

49 1
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25 days ago
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Rowdens

Why has my account been frozen?
Question

Hi my account has been frozen and won’t allow me to top up, I’ve randomly put money on via the card but I need to see my balance. Can this be checked via text as I can’t log in online either, neither the app or website accept my password.

36 1
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25 days ago
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Tim_Boost Community Manager

I feel like I'm being charged more than usual, why is this?

If you think you’re topping up lots, or using more energy than usual, there’s a few possible reasons why. Here are some suggestions as to why it may be: - Your appliances cost more than you realise, are left on, inefficient or faulty. - You’re not accounting for the 5% VAT or the standing charges...

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26 days ago
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Vickijoe85 Savvy

Topping up 'other amount' via app - can anyone help?
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Hi, i usually top up £15 a week on the app using the other amount option. But last week and this week it won't let me. Only letting me choose an amount already on the screen so this week as it wasn't pay week i topped up £10. I need to top up £5 to tide me over until im paid tuesday but its not lett...

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27 days ago
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Ed_Boost Community Moderator

News App payment update - Were you affected?

With the recent changes to the banking regulations, Tim wrote an informative article advising you may be asked for more banking information when topping up. Has anyone been affected by this yet? If you’ve encountered this, did it go smoothly? Let us know in the comments below, we’d love to hear your...

1494 2
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1 month ago
Lucy_Boost Retired Moderator

How does the Smart PAYG+ 'single wallet' work?

**UPDATED on 16/07/2019** The 'single wallet' is for Smart PAYG+ customers who have both their gas and electricity with us. Instead of topping up your gas and electricity separately, the 'single wallet' combines your top up. This means that when you top up, you automatically buy credit for both...

2226 13
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1 month ago
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anitaptasznik

How can I tell Boost I'm leaving the country?
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I am moving uk and I want to close my gas and electricity account how to do it without calling anywhere please. Any email adress when I can do it this please

56 1
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1 month ago
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Strett

Do I need to call to tell Boost I've moved in?
Solved

Hi, I have just moved in to a house where Boost is the supplier and I've spent all day trying to get through so I can sign up. I called the Boost number and hit 1 so they called me back, the first time they never called back, so I tried again. This time they did call back, they said I needed to be...

82 1
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1 month ago
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Braddiemcgee Newbie

I don't have the money to top up - what can I do?
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Can't top up because I have no money and I can't call boost cause its Sunday

94 1
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1 month ago
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mumby15

Is the app down?
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cant get on the app its down how can i topup

61 1
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1 month ago
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Bel2008

I can't top up online - help!
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Why when my account has been activated and is saying I can topup online there is no help what so ever to do this. It is saying I need to top up and I can't find where on the website .If I don't topup by the 4th june I will have no energy .Its not my fault that I am struggling to do this .My husband...

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2 months ago
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Lenzar Savvy

Do I need to do anything on my meter when I'm PAYG+?
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After finally getting my Boost account sorted after my wife ran off, I was switched back to PAYG+. However, I topped up £20 on the app several days ago. My app still says I have £20 credit, and the electric meter is saying 'PAYG E-CRED LOW' and then a balance of -£2.28. Am I supposed to be doing so...

74 1
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2 months ago
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Tim_Boost Community Manager

Having an issue topping up on PAYG+ this weekend? Might be due to bank changes

Due to new banking regulations, when you top up online after the 11th September, you may be asked for the 3 digit security code on your payment card, plus possibly other online security checks by your bank (for example a PIN or Password that your bank may set up with you). These checks will be appl...

484 2
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2 months ago
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Gillies123 Newbie

Do I need to notify Boost when I move into a property?
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Ive moved into a property a few months ago and been using a top up card was I suppost to call to change the account holder? Its a rented property and have no information on the tariffs ect Happy woth supply but a bit confused

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2 months ago
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seanpayne Newbie

Do you need to apply each year for the Warm Home Discount?
Solved

eh up i got the whd last year from boost , do i need to reapply for this year?

152 1
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2 months ago
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Stuwats Savvy

Can't log in to My Boost - can't reset password - what's happened?
Solved

cant login from app as it doesnt recognise my email and password, strange seen as thought its saved in google and apple keychain. Tried to reset but doesnt recognise my email address. Im getting sick of boost, i never had this problem when it was OVO. I am holiday abroad and my son is at home and i...

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2 months ago
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Louis1590 Retired Moderator

Can smart meters be Pay As You Go?
Solved

Hi ive recently moved into a property and the issue im having is boost havent sent me a card to top up as they are saying im a pay and go but i have a smart meter. They gave a me a long digit number to obvs top up but the issue im having now is the number is not valid anymore, it was working fine an...

93 3
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2 months ago

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