Smart PAYG+

Top up with the Boost App or online? Check out these topics

118 Topics
538 Replies

Tim_Boost Community Manager

Top up anywhere, with PAYG+

Get set up on Boost’s Smart PAYG+ and you have the freedom to top up anywhere, anytime! You can top up online, use our PAYG+ app, or take your PAYG+ card to a PayPoint like before. Your account will be credited instantly! Download the android app here Download the iOS app here

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1 month ago

Nancy_Boost Community Moderator

Winter Wallet FAQ

Here's a little more detail on this year's updated version of the Winter Wallet! Will the Winter Wallet be available to all customers? We’re launching to a smaller number of customers for the first week (from Friday 12th April). After this time, the Winter Wallet will be available to all smart PAYG...

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2 months ago

Lucy_Boost Community Moderator

How does the Smart PAYG+ 'single wallet' work?

The 'single wallet' is for Smart PAYG+ customers who have both their gas and electricity with us. Instead of topping up your gas and electricity separately, the 'single wallet' combines your top up. This means that when you top up, you automatically buy credit for both meters – you can’t just buy...

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3 months ago

dmnhrdy0210 Savvy

How do I get the boost emergency topup?

Solved

i have been with boost now for a couple of months on their payg+ tarriff. when i joined i was told i would get £30 emergency. this has now changed without me knowing, i havent had any corrispodence about the now (24 hour unlimited emergency). what happens if i cant top up within 24 hours? the gas an...

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10 hours ago

Stuwats Savvy

Can't log in to My Boost - can't reset password - what's happened?

Solved

cant login from app as it doesnt recognise my email and password, strange seen as thought its saved in google and apple keychain. Tried to reset but doesnt recognise my email address. Im getting sick of boost, i never had this problem when it was OVO. I am holiday abroad and my son is at home and i...

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5 days ago

libbytolleyx Newbie

Why Is My Boost App Only Showing One Supply?

Solved

Hi everyone! im new to boost, only been with them just under 2 months, Basically I went to the shop yesterday and on both electric and gas I topped up £25 so £50 all together, my electricity is fine however my gas isn’t? On the boost app it only shows my electricity balance but not my gas balan...

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7 days ago

Emily_Boost Community Moderator

F.A.Q. Smart PAYG+ Upgrade FAQ

Here you’ll find all about how we upgrade accounts from PAYG Standard/ traditional meters to PAYG+. This includes what you can expect, useful links and of course FAQs that we get regularly from customers. Firstly, What is Smart PAYG+? Smart PAYG+ is for customers who have smart meters and want t...

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8 days ago

Ed_Boost Community Moderator

News WINTER WINNER CHICKEN DINNER!

It’s that time of the month again where we all frantically check our apps to see if we’ve won anything from 50p to the top giveaway of free energy for a year! Imagine the Netflix marathons you could have with that! We’ve had a few of you celebrating your 50p wins over on our Facebook page, but we w...

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11 days ago

Choldstock2019 Newbie

Why is my minimum top up increasing?

Solved

Why is my minimum top up continuing to increase when my supply is off..... I’m not using any gas..... it gone up 2pound in a couple of days what could you possibly be charging me for being a customer???????

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11 days ago

Arisc69 Newbie

I've lost credit on my meter from switching to Boost - how do I get this back?

Solved

I've just come back to Ovo/Boost after being with some one else for a short period. I already have smart meters fitted from my previous supplier, which allowed me to top-up on line, however, on transfer day there was approximately £39 pennies credit left on my previous account. My question is; how...

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20 days ago

Ed_Boost Community Moderator

Winter Wallet - Did you win win winter??

Hi folks, We’re into the second month of the Winter Wallet prizes now, and we’d LOVE to hear which lucky people won the prizes! Drop us a comment down below if you won anything! Get those fingers crossed ready for this months draw, as let’s not forget, THERE’S A WHOLE YEAR OF CREDIT TO BE WON! Ge...

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1 month ago

Bradley_Boost Community Moderator

Boost App Downtime Tonight - Between 9:30pm - 1:30am!

Hi all! Just a gentle reminder to let all of our Boost app users know that the app will be unavailable between 9:30pm tonight, until 1:30am tomorrow morning, as we're just carrying out some important system updates. You'll be in a non-disconnect mode during this time so you should expect no issue...

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1 month ago

ddagyeman Newbie

How do I update a smart meter booking?

Solved

my installation is due tomorrow but some line of my address is incorrect how do I get in touch because all the lines are shut till tomorrow?

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1 month ago

Ed_Boost Community Moderator

Tutorial Auto top ups and Rolling top ups - How to

Wouldn’t it be amazing if you didn’t have to worry about topping up your credit balance? Wouldn’t it be great if your phone could top your meter up on a regular basis without you having to lift a finger? Well guess what, you can make this happen in just a few clicks with our ‘Auto Top Up’ and ‘Rol...

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1 month ago

Eva_Boost Community Moderator

News Check this out - EMERGENCY BOOST!

NEW APP FEATURE ALERT What is Emergency Boost? Instead of calling us when you’ve run out of credit, you can take control of your energy and borrow up to £30 credit straight from your app. If your balance drops below £0 and you’re unable to top up, you can borrow...

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1 month ago

Tim_Boost Community Manager

Are you a winner from our Winter Wallet prize draw?

Anyone got lucky in last month's Winter Wallet prize draw? You could be seeing this next month:

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1 month ago

Toniday Newbie

Why is my topup card being declined at the paypoint?

Solved

**UPDATED on 15/07/2019** I usually use the boost app to topup but unfortunately I only have cash. I tried using my payment card but it keeps getting declined when swiped and when they input the card number. It's the weekend so can't ring customer services untill monday

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2 months ago

Nancy_Boost Community Moderator

The Winter Wallet is back - find out how to start saving for the cold months!

The sun has just started to rear its head, but we’re already thinking ahead to help you guys save money. Yes we know, we think we’re pretty great too You may remember the Winter Wallet from last year, which allowed you to “piggybank” some credit and save it for when the colder weather hits. Wel...

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2 months ago

Nancy_Boost Community Moderator

News Are we ready for a 5G network in the UK?

You probably recognise the phrases 3G and 4G from your mobile phone, but we could soon see 5G hitting your screens in the near future! So what is 5G exactly? It's the next (fifth) generation of mobile internet connectivity promising much faster data download and upload speeds, wider coverage and mo...

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2 months ago

Kkerray

How do I get a smart top up card?

Solved

I have never had a top up card sent to me I have phoned three days in a row and asked for my top up number keep getting passed from pillar to post still no top up number day three with my kids one being a 10mnth old baby my house is freezing no hot water does anybody know how I can get my top up num...

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2 months ago

Laurahehir89

Can I top up under £5 at the PayPoint?

Solved

Can you top up under five Pou d at shop

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2 months ago

Nancy_Boost Community Moderator

What other suppliers use the same model of smart meter as Boost?

There are currently 14 other suppliers that use the same meters as us: Utilita Energy Limited Co-operative Energy Ltd First Utility Ltd Electricity Plus Supply Ltd t/a The Utility Warehouse Toto Energy Limited E (Gas & Electricity) Spark Energy Supply Limited Eversmart Energy Ltd EON Energy Robin H...

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2 months ago

Tim_Boost Community Manager

How often does my PAYG+ balance update?

Common query this. Here’s the answer: your online PAYG+ balance will update once a day (usually at around midnight).

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2 months ago

Gazoverland Savvy

Why is my Boost top up ‘Cash Only’?

Solved

My bank card doesn’t work on the app but the bank and boost says it should, plus when I go and pay at paypoint the cashier says I can only top this account up by cash only?

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2 months ago

Charrieroo Newbie

Where can I see my usage in kWh?

Solved

I would like to know where to find out my usage in units for my gas and electric. I can find how much per unit and how much spent but cannot find my actual usage for day rate electric, night rate electric or gas. Really would like to see where I’m spending my money.

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2 months ago

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Bernie57
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Smart PAYG+

Smart PAYG+ Upgrade FAQ

The Winter Wallet is back - find out how to start saving for the cold m...

Check this out - EMERGENCY BOOST!