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Top up with the Boost App or online? Check out these topics

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Tutorial

Activate Your Emergency Boost Credit - How To Video 2

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Tutorial

Topping Up PAYG+

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F.A.Q.

Smart PAYG+ Upgrade FAQ

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133 Topics

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Nancy_Boost Community Moderator

F.A.Q. Winter Wallet FAQ

Winter Wallet FAQ

Here's a little more detail on this year's updated version of the Winter Wallet! Will the Winter Wallet be available to all customers? We’re launching to a smaller number of customers for the first week (from Friday 12th April). After this time, the Winter Wallet will be available to all smart PAYG...

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5 months ago
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Bel2008

I can't top up online - help!
Solved

Why when my account has been activated and is saying I can topup online there is no help what so ever to do this. It is saying I need to top up and I can't find where on the website .If I don't topup by the 4th june I will have no energy .Its not my fault that I am struggling to do this .My husband...

3059 11
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3 days ago
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Lenzar Savvy

Do I need to do anything on my meter when I'm PAYG+?
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After finally getting my Boost account sorted after my wife ran off, I was switched back to PAYG+. However, I topped up £20 on the app several days ago. My app still says I have £20 credit, and the electric meter is saying 'PAYG E-CRED LOW' and then a balance of -£2.28. Am I supposed to be doing so...

26 1
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3 days ago
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Tim_Boost Community Manager

Having an issue topping up on PAYG+ this weekend? Might be due to bank changes

Due to new banking regulations, when you top up online after the 11th September, you may be asked for the 3 digit security code on your payment card, plus possibly other online security checks by your bank (for example a PIN or Password that your bank may set up with you). These checks will be appl...

263 2
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3 days ago
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Gillies123 Newbie

Do I need to notify Boost when I move into a property?
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Ive moved into a property a few months ago and been using a top up card was I suppost to call to change the account holder? Its a rented property and have no information on the tariffs ect Happy woth supply but a bit confused

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8 days ago
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seanpayne Newbie

Do you need to apply each year for the Warm Home Discount?
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eh up i got the whd last year from boost , do i need to reapply for this year?

80 1
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14 days ago
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Stuwats Savvy

Can't log in to My Boost - can't reset password - what's happened?
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cant login from app as it doesnt recognise my email and password, strange seen as thought its saved in google and apple keychain. Tried to reset but doesnt recognise my email address. Im getting sick of boost, i never had this problem when it was OVO. I am holiday abroad and my son is at home and i...

4299 47
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20 days ago
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Emily_Boost Community Moderator

F.A.Q. Smart PAYG+ Upgrade FAQ

Here you’ll find all about how we upgrade accounts from PAYG Standard/ traditional meters to PAYG+. This includes what you can expect, useful links and of course FAQs that we get regularly from customers. Firstly, What is Smart PAYG+? Smart PAYG+ is for customers who have smart meters and want t...

556 5
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20 days ago
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Louis1590 Retired Moderator

Can smart meters be Pay As You Go?
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Hi ive recently moved into a property and the issue im having is boost havent sent me a card to top up as they are saying im a pay and go but i have a smart meter. They gave a me a long digit number to obvs top up but the issue im having now is the number is not valid anymore, it was working fine an...

52 3
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23 days ago
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benjorippin

How can i order a new top up card?
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Its a simple request that I expected to be available in my account... I went to the shop to top-up like usual and it declined due to system error. He tried it multiple times and it wasn't his system as the gas card worked fine. So I'm trying to get a new paypoint card. Yet I'm now on a call on hold...

35 1
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30 days ago
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patricia mccusker

Why do I get an error message when I try to top up/add a new card onto my account?
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When im trying to top up/Add a new card onto my account i get this error message (NoGlobalCustomerIdForPaygUser) Im just wondering why that is?

41 1
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30 days ago
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Bradley_Boost Community Moderator

Tutorial Activate Your Emergency Boost Credit - How To Video 2

Have you hit a minus balance on your Boost app? Unable to top up the same day and don't want to be disconnected? Luckily, if you're a Boost Pay as You Go + customer, and top up via the Boost app, you're able to activate discretionary credit yourself to keep yourself on supply until you can top up n...

844 0
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1 month ago
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Sharon680 Savvy

Why haven't I had a response to my Warm Home Discount application?
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Hello. I have applied three times now, received a confirmation email, one of them was the day it opened and I have not heard anything. I have seen people have heard within one day, I don’t feel this is very fair when it is on a first come first served basis. Please can someone advice why my applicat...

1213 11
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1 month ago
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Hales69 Newbie

Can I move credit from my Winter Wallet balance to my main balance?
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Im on emergency and cant top up till wednesday can I access my winter wallet to cover it

112 1
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1 month ago
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Devpil Savvy

Annoyed beyond belief!

Sat feeding my 3 day old newborn baby at 1 o clock in the morning and the electric goes. Rang 105 for Western Power and told to reset switches on electric box. I do this and still no electric so they send for out of hours repair. Repair man gets here at 2 o clock and proceeds to take the meter apa...

143 2
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1 month ago
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Triff75

Can you transfer credit from one account to another?
Solved

My father has offered to top up my meter with his available credit, is this possible?

72 1
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1 month ago
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Emily_Boost Community Moderator

Tutorial Topping Up PAYG+

Topping Up PAYG+

Hello and Welcome to our "How To Guide" on topping up your Smart PAYG+ account! In this tutorial, we'll demonstrate how to: Register a bank card Topping up your meters Set up a Rolling and Auto top up Activating your Winter Wallet How to "Register your bank card". Firstly you'll need to head to...

636 0
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1 month ago
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Roo99 Newbie

Why can't I get access to my app?

So I so I had a smart metre fitted 10 days ago. That whole 10 days I've had no account number nothing to sign into the boost app and to top it off now that I do have a number I can't log into it or anything. It's not verifying my email at all even though all emails have been sent to the exact same e...

141 1
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1 month ago
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Shimul241980 Savvy

Is it Possible for Multiple People to Access the App?
Solved

Hi, I am living with 2 others flat mates. As an account holder I only have access to the app which shows balances and allow me to top up. can my flat mates download the app and top up by their selves without using my bank details? Thanking in advance Syed

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2 months ago
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FerretDragon Savvy

The balance on my app isn't changing - why is ithis?
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I had my smart meters installed last week - I have the app on my phone...I'm aware it's one balance that covers both meters - however...when I check my app my balance hasn't changed since I topped it up and my charge for the whole day is literally just the standing charge. I googled how to check the...

129 1
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2 months ago
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Tim_Boost Community Manager

I feel like I'm being charged more than usual, why is this?

If you think you’re topping up lots, or using more energy than usual, there’s a few possible reasons why. Here are some suggestions as to why it may be: - Your appliances cost more than you realise, are left on, inefficient or faulty. - You’re not accounting for the 5% VAT or the standing charges...

14258 53
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2 months ago
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dmnhrdy0210 Savvy

How do I get the boost emergency topup?
Solved

i have been with boost now for a couple of months on their payg+ tarriff. when i joined i was told i would get £30 emergency. this has now changed without me knowing, i havent had any corrispodence about the now (24 hour unlimited emergency). what happens if i cant top up within 24 hours? the gas an...

196 3
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2 months ago
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libbytolleyx Newbie

Why Is My Boost App Only Showing One Supply?
Solved

Hi everyone! im new to boost, only been with them just under 2 months, Basically I went to the shop yesterday and on both electric and gas I topped up £25 so £50 all together, my electricity is fine however my gas isn’t? On the boost app it only shows my electricity balance but not my gas balan...

132 1
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2 months ago
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Ed_Boost Community Moderator

News WINTER WINNER CHICKEN DINNER!

It’s that time of the month again where we all frantically check our apps to see if we’ve won anything from 50p to the top giveaway of free energy for a year! Imagine the Netflix marathons you could have with that! We’ve had a few of you celebrating your 50p wins over on our Facebook page, but we w...

112 0
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2 months ago
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Choldstock2019 Newbie

Why is my minimum top up increasing?
Solved

Why is my minimum top up continuing to increase when my supply is off..... I’m not using any gas..... it gone up 2pound in a couple of days what could you possibly be charging me for being a customer???????

411 6
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2 months ago

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