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Top up with the Boost App or online? Check out these topics

  • 249 Topics
  • 1,550 Replies
Ed_Boost
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Ed_Boost
started this topic

App payment update - Were you affected?

With the recent changes to the banking regulations, Tim wrote an informative article advising you may be asked for more banking information...
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Tutorial

Activate Your Emergency Boost Credit - How To Video 2

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Tutorial

Topping Up PAYG+

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249 Topics

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Ed_Boost Community Moderator

F.A.Q. Switching to Boost with smart meters - FAQ

How long have I got to change my mind? You have a 14 day cooling off period from the date you sign up with us online or with our Care Team over the phone. When will I receive my tariff details? You should receive a welcome pack via email or in the post within five working days of signing up. Will...

940 8
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24 days ago
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Nancy_Boost Community Manager

F.A.Q. Winter Wallet FAQ

Winter Wallet FAQ

Here's a little more detail on this year's updated version of the Winter Wallet! Will the Winter Wallet be available to all customers? We’re launching to a smaller number of customers for the first week (from Friday 12th April). After this time, the Winter Wallet will be available to all smart PAYG...

1310 4
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3 months ago
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Tim_Boost Community Manager

What happens after my smart meter is fitted?

*Updated 30/07/2019 - Added link to new How To top up on PAYG+ Boost app* We will need up to 72 hours to set things up, after the meters have been fitted. If you’ve gone with PAYG+ you will get an email with your login details once your online account is up and running. For Smart PAYG Standard yo...

661 9
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6 months ago
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Sue Savvy

My Boost balance isn't updating
Solved

Hiya my boost won' update keeps saying I need to top up in 66 days

1367 11
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7 months ago
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Ed_Boost Community Moderator

Tutorial Auto top ups and Rolling top ups - How to

Auto top ups and Rolling top ups - How to

Wouldn’t it be amazing if you didn’t have to worry about topping up your credit balance? Wouldn’t it be great if your phone could top your meter up on a regular basis without you having to lift a finger? Well guess what, you can make this happen in just a few clicks with our ‘Auto Top Up’ and ‘Rol...

528 2
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2 days ago
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Fkarim Newbie

My card number isn't working at the PayPoint, why?
Question

I have called customer service on a few occasions and they have provided me with a number to top up my meter. However each time I try to use the number in the shop to buy credit, an error message saying communication error payment rejected comes up. How can i top up my meter? is the meter faulty or...

19 1
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2 days ago
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Highlinder28 Savvy

App non-functional on Android phone
Solved

As of today 30.01.20 I am unable to use the app on my Andriod device it is running OS 8.1.0. I had this issue once before with an old device and it is was down to the OS being too old. I hope this is not the case again as updating the OS is down to the carrier provider that I am on at the moment. Bu...

110 9
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3 days ago
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Katieb1996

My IHD isn't working - how long will it be until I get a replacement?
Solved

Hello, I phoned nearly 3 month ago to say that my smart meter wasn’t working and they said they had sent one out... I didn’t receive it so again I reported it they said the same hung it’s been over a month and haven’t received any of these smart meters?

290 7
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4 days ago
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Eva_Boost Community Moderator

News Check this out - EMERGENCY BOOST!

Check this out - EMERGENCY BOOST!

🚨 NEW APP FEATURE ALERT 🚨 What is Emergency Boost? Instead of calling us when you’ve run out of credit, you can take control of your energy and borrow up to £30 credit straight from your app. If your balance drops below £0 and you’re unable to top up, you can borrow...

9060 15
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11 days ago
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KaiBee

Can I have a secondary login?
Solved

Hi, My wife set this account up but only she has login details for her email address. How can I get a login account for me to buy topups as well? Thanks.

25 1
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11 days ago
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andie15 Savvy

App problems - why hasn't my usage updated for the last couple of days?
Solved

Is anyone experiencing any problems with the app not updating your usage? mine hasn't updated for 2 days and is showing an incorrect credit balance, I've uninstalled the app and set it up again but it's made no difference,

717 9
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11 days ago
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kimbo3459

Why can't I top up, or log in to my account?
Solved

ihave broken my phone which I use to top up on the boost app. My iPad only has the ovo app and won't let me in to my account . i can't find the boost app on the apps store to install it on the iPad. Can anyone advise .

1083 3
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18 days ago
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Jimms Savvy

Changed my password now I can’t access the app or my My Boost
Solved

I was sent an email to reset password now we have had a smart meter installed but for some reason now I’ve change my password I can’t access the app or my account online.

765 10
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18 days ago
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joshua89z Savvy

Overcharges via Auto-topups
Solved

Hi    This is to make a complaint.  Through the month of December £770 has been taken from my bank account for auto top ups.  I originally sent my bank statements & the confirmation text messages to hello@boostpower.com, but was then asked to put the issue here,   I need a refund for this ASAP. ...

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23 days ago
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Tim_Boost Community Manager

How do I reconnect my smart meter after going off supply?

The first thing you need to do if you’ve gone off supply is to make a top up payment at your local PayPoint, or if you’re a PAYG+ customer you can also top up online or via the app. You’ll need to have a positive credit balance for your energy supplies to reconnect, so make sure you check the bala...

22419 19
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26 days ago
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Gallagher Newbie

Is there an issue with the Boost app? 12/01/2020
Solved

hi  is the boost app down I've been trying to top up my Meter all day and it not letting me and my credit really low

166 3
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1 month ago
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Victoria.agostini Savvy

My smart meters have just reconnected to Boost and charged me £140. Anyone else had this issue?
Solved

So I had a smart meter fitted in 2016, and since then it’s been great. Up until about June when the meter stopped sending readings to the supplier. I kept topping up by auto payment every week or so until one day it took £140 in a day out because it had just “reconnected” to the suppliers readings!...

121 4
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1 month ago
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Bradley_Boost Community Moderator

Tutorial Activate Your Emergency Boost Credit - How To Video 2

Have you hit a minus balance on your Boost app? Unable to top up the same day and don't want to be disconnected? Luckily, if you're a Boost Pay as You Go + customer, and top up via the Boost app, you're able to activate discretionary credit yourself to keep yourself on supply until you can top up n...

1946 4
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1 month ago
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Aadil Hero

What happens if you leave Boost but you still have a credit balance?
Solved

**UPDATED on 18/07/2019** If you switch to another provider what does Boost do with your credit balance?

1181 4
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1 month ago
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zoemaywhatley Newbie

Does anyone know when the Winter Wallet opens for 2020?
Solved

I got my 2019 savings that's great.   But when does Winter wallet 2020 open? So I can start saving into there?    Thank you 

69 1
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1 month ago
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Karen66hood6

How do I cancel a smart meter appointment?
Solved

I need to cancel a meter instalment?

703 3
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1 month ago
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Paa Gentle Savvy

Why is my meter asking for a pin?

My meter is asking for a pin

29 1
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1 month ago
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Lee-13 Newbie

Unexpected debt now added to meters - anyone else had this experience?
Solved

Was with Ovo before Boost took over and had a few teething problems with smart meter not connecting to electric or gas meter... had an engineer come out and replace the faulty meter but I was also told that the engineer was advised to fit a meter booster aerial which he didn’t fit and it resulted in...

1684 23
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1 month ago
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Ollyhodges Savvy

Rolling topups
Solved

Can someone help me with setting up a rolling topup? It says I need to do one manual payment before I can set it up so I do that and it just takes me back to the main menu and keeps going round in circles

184 3
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1 month ago
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heatherr Newbie

Tried to switch supplier with a smart meter but they told me I was listed as a 'business' - why?
Solved

I went to switch supplier from boostovo and was told by the other supplier that my user database is showing I am a business and not a residential property and was also told to ask you to update the database (SSC) I hope I havnt been paying business rates can you help me please, I am straying with bo...

875 23
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1 month ago

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