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Smart PAYG+

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PAYG+ customers - get ready for Smart PAYG

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Article Winter Wallet FAQ

Update 21/04/2020 - The Winter Wallet is open again for 2020! Jump onto your app to set this up on your account, and you’ll start saving now for the winter! Here's a little more detail on this year's updated version of the Winter Wallet!Will the Winter Wallet be available to all customers? We’re...

Article Switching to Boost with smart meters - FAQ

Updated 10/09/2020 - Boost are able to communicate with SMETS2 meters How long have I got to change my mind if I no longer want to switch to you?You have a 14 day cooling off period from the date you sign up with us online or with our Care Team over the phone.When will I receive my tariff details?Y...

How can my son who has a learning disability and aggrophobia, and lives far from meters without a mobile phone, view his balance and top up on Smart PAYG?

After numerous emails and 40 minute wait on the phone, without being connected, I am coming to my wits end. after many meltdowns from my son. I am still waiting for answers, as he grows more and more anxious. Come on Boost we expect more from you. it all started off so well, so WHY change and make...

Article PAYG+ customers - get ready for Smart PAYG

Here’s what you need to know… Over the next two weeks we’ll be reaching out to all remaining PAYG+ customers to you know that your move to PAYG Smart will take place soon. A reminder will also be sent at least five days before your switch date. You can find all of the info you need about the new PAY...

Article Is Your App Not Showing Usage? We'll Send You a Health Check For Your Meter

Have you ever experienced your app not showing any gas or electricity usage? It’s probably because we’ve lost connection with your smart meter, so we can’t get your balance updated. Not to worry, we’re now going to be sending out a ‘Smart Meter Health Check’ when we notice we’ve lost connection to...

App problems - why hasn't my usage updated for the last couple of days? (Issue resolved)

Is anyone experiencing any problems with the app not updating your usage? mine hasn't updated for 2 days and is showing an incorrect credit balance, I've uninstalled the app and set it up again but it's made no difference,

Article Smart PAYG+ Upgrade FAQ

Updated 12/03/2020 Here you’ll find all about how we upgrade accounts from PAYG Standard/ traditional meters to PAYG+. This includes what you can expect, useful links and of course FAQs that we get regularly from customers.Firstly, What is Smart PAYG+? Smart PAYG+ is for customers who have smart me...

Article Check this out - EMERGENCY BOOST!

Updated 25/02/2020 NEW APP FEATURE ALERT What is Emergency Boost? Instead of calling us when you’ve run out of credit, you can take control of your energy and borrow up to £30 credit straight from your app. If your balance drops below £0 and you’re unable to top up, you can borrow up to £30 of extr...

Article My Boost Usage: What will I see?

When you login to My Boost and select the ‘Usage’ tab, here’s a list of things you’ll be able to see: Monthly Usage: Monthly usage at a glanceHere you’ll see your current monthly costs under where it says ‘Money Spent’. If you’ve had the app for longer than a month, you’ll be able to see you...

Article How to set up your Winter wallet

Here’s a little guide on how to get your Winter Wallet set up. You should be able to see the following on the home screen of your online account: Just click the button, and you’ll see the following options: Choose an amount that will help you over the winter, but also has a realistic daily re...

Article My Boost Top Up History - What will I see?

When you login to My Boost and click on the ‘Top up History’ tab, here’s what you’ll see: Top up historyYou’ll be greeted with a full history of all of your top up’s since the app was opened for you. You’ll see every date a top up reached your account, the type of top up (manual being topped up...

Why is my PAYG+ account inactive?

Help... Not been able to top up my account since Christmas eve. When I sign in online my account comes up with inactive account

Article How to top up on My Boost

So you’re ready to top up, whether you’ve clicked on the link from the control panel on the left or used the quick link at the bottom of the home screenyou’ll be taken to the above page. This screen is pretty straight forward, you can top up by clicking the pre-suggested amounts, or if you want to...

Can I change from Pay as you go (PAYG) to Pay monthly (PAYM) credit?

I am on PAYG+ which is working out fine but would like to change onto a credit meter. When will OVO be able to do credit checking?

Article How to manage low-credit notifications

When your credit goes below £5, you’ll notice the background colour on the display in My Boost or the Boost app will change. If you’ve set up reminders, you’ll get a text or email to let you know your credit is getting close to running out, and again when you’re about to go off supply. These alert...

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