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Top up with the Boost App or online? Check out these topics

  • 91 Topics
  • 359 Replies
Auto top-ups - The temperature is below 0 but your balance won’t be!

Auto top-ups - The temperature is below 0 but your balance won’t be!

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Piggybanking for winter - build up credit so you’re ready!

Piggybanking for winter - build up credit so you’re ready!

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How does the Smart PAYG+ 'single wallet' work?

How does the Smart PAYG+ 'single wallet' work?

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  • 2

91 Topics

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Nancy_Boost Community Moderator

Calling all PAYG+ customers - we need your help!

*please note: this trial has now finished and we are no longer taking volunteers* Got any niggles with the Boost app that you think need improving? Or do you love the app? Either way, now’s your chance to let us know! We’re looking for some PAYG+ volunteers who regularly use the app to top up, and...

397 19
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2 months ago
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Leanne13 Savvy

Whd
Question

I’ve just recently been switched to boost as the company I was with are no longer supplying energy..I was successful with my whd application but haven’t received payment yet,what will happen to this now I’ve been switched over?

21 3
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4 days ago
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Nelagabriellaiancu Savvy

Where can I find contact information?

Hi what is the email that I need to send photos of the receipts to thank you

65 2
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8 days ago
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Sharon680 Savvy

Why haven't I had a responseto my Warm Home Discount application?
Solved

Hello. I have applied three times now, received a confirmation email, one of them was the day it opened and I have not heard anything. I have seen people have heard within one day, I don’t feel this is very fair when it is on a first come first served basis. Please can someone advice why my applicat...

533 9
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11 days ago
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Arisc69 Newbie

I've lost credit on my meter from switching to Boost - how do I get this back?
Solved

I've just come back to Ovo/Boost after being with some one else for a short period. I already have smart meters fitted from my previous supplier, which allowed me to top-up on line, however, on transfer day there was approximately £39 pennies credit left on my previous account. My question is; how...

218 3
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12 days ago
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Annoyed

Topped up PAYG+ account, left bank account but balance not increased - why?
Solved

Good afternoon, why dont you have a contact number??? ridiculous! I am not happy. Trying to top up on my app and it is not working. I am in emergency credit. I have tried to top up a total of £45 today and the app will not update that I have paid, why???

434 16
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13 days ago
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Lucy_Boost Community Moderator

New year, new (smart) meter...

With each new year comes fresh starts, new goals and better frame of minds for the upcoming 12 months. So why not add an incredibly beneficial goal for 2019 - getting a smart meter installed! As smart meters communicate wirelessly, you can top them up anytime, anywhere, without having to go to a P...

604 0
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20 days ago
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Stuwats Savvy

Can't log in to My Boost - can't reset password - what's happened?
Solved

cant login from app as it doesnt recognise my email and password, strange seen as thought its saved in google and apple keychain. Tried to reset but doesnt recognise my email address. Im getting sick of boost, i never had this problem when it was OVO. I am holiday abroad and my son is at home and i...

1177 35
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23 days ago
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Sallym Newbie

Why have I had a payment from my bank?
Solved

Winter

63 1
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30 days ago
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JLonsdale Newbie

When will I receive an In Home Display?
Solved

I have recently switched to boost and i have only recieved my energy top up card, Tuesday 18th December. When will the in home display unit come through? i know we can check credit on the App but would also like to have the hd so can have a quick glance when we need to rather than alsays checking th...

113 1
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30 days ago
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BeckieB

How do I top up when my PAYG+ account says inactive?
Solved

Hi, I've topped up my meter by 20.00 at 22:11 today. The money has not gone on to my smart meter. I've logged into the boost website but is saying my account is inactive. My smart meter gives no option to access emergency credit either. Anyone have any advice as the only number I can find is saying...

80 1
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1 month ago
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Carla Santos Newbie

Smart meter

made top up of 10 pounds and the bill continues what to do to appear the value of the top up in the smart meter can help me please

41 1
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1 month ago
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Bevbomb Savvy

Can I switch to Boost with storage meters?
Solved

Hi I’m with Utilita and already have a smart meter and ihd and would like to switch! Problem is I have storage heaters and it won’t let me continue on the website? Thanks

107 3
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1 month ago
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Hseacombe Savvy

Can I view the balance on my meter if I'm on PAYG+?
Solved

I've just had my meter switched over to a smart meter. I know I can look on the app at how much credit I have. How do I see on my meter how much available credit I have?

288 3
Rank
1 month ago
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Lizzieelf94 Savvy

PAYG+ still being set up - what happens to my top ups until this set up is complete?
Solved

Hi all... I’m new to boost.. the app has only just gone live so I’ve topped up but it has take. 5days to go live... I’ve obviously been using my gas n leccy.. what happens to the money that is on there that I’ve been using?... when I joined I was told that money would get wiped as it’s not my fault...

482 5
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1 month ago
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Tim_Boost Community Moderator

How does PAYG+ work when I have two meters?

With PAYG+ we’ve introduced a few new concepts to the prepayment set up: non disconnect periods and a joint credit wallet. The https://forum.boostpower.co.uk/smart-payg-5/smart-meter-non-disconnect-periods-have-changed-find-out-more-here-185 replaces emergency credit. It kicks in whenever you drop...

282 2
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1 month ago
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satan4ik90 Savvy

Why doesn't my gas usage show on my app?
Question

Today i come home and i find one problem. In online account i have balance about 10 pound (Always wos Electric+gas) But today i come home and i dont have gas. My gas meter show me ^No money^ And in account i have only balance for electric! What i gone to do to get gas?

100 1
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1 month ago
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mrslewis Savvy

I have an OVO top up card, will this work with my Boost account?
Solved

I was with ovo when i signed up, been switched to boost a while ago now, i do top up via app, i found my top up card this morning from ovo is it still linked to my account and can it still be used?

415 11
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1 month ago
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Beth_Boost Community Moderator

Auto top-ups - The temperature is below 0 but your balance won’t be!

Fed up of your TV going off in the middle of I’m a Celebrity, or your gas cutting out halfway through your potatoes roasting? If you’re super busy this festive period and don't want the extra hassle of a last minute topping or reconnecting your meter. Then we have a simple solution for you...Auto to...

99 0
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1 month ago
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Tim_Boost Community Moderator

Top up anywhere, with PAYG+

Get set up on Boost’s Smart PAYG+ and you have the freedom to top up anywhere, anytime! You can top up online, use our PAYG+ app, or take your PAYG+ card to a PayPoint like before. Your account will be credited instantly! Download the android app here Download the iOS app here

399 15
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1 month ago
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Vickijoe85 Savvy

Topping up 'other amount' via app - can anyone help?
Solved

Hi, i usually top up £15 a week on the app using the other amount option. But last week and this week it won't let me. Only letting me choose an amount already on the screen so this week as it wasn't pay week i topped up £10. I need to top up £5 to tide me over until im paid tuesday but its not lett...

183 5
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1 month ago
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Kersty

How do I top up meters online before moving in?
Solved

I will be moving to a new home on Tuesday 27th. I want to make absolutely sure I have gas n electricity on immediately. How can I top up both meters online in advance before I have a card?

104 2
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1 month ago
J
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jjparr78 Savvy

Switching Bill Payer from Landlord to Tenant?
Solved

Hi We currently have an OVO / Boost PAYG smart meter installed. However, we intend to place our property on the rental market in the near future. Is there an easy way to switch our details (landlord) over to the responsibility of the new tenant? Thanks for your assistance 🙂 Best regards Jo...

81 4
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1 month ago
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T1mmy365 Savvy

How do I connect my meters to my In-Home Display?
Solved

How do I connect my gas meter to my smart clock

132 4
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1 month ago
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Nikiwilman

Why is my gas meter making a high pitched noise and saying "battery fail"?
Solved

Help please. I just tried to top up my gas meter.....It's now making a continuous high pitched squealing noise. And says battery fail on the front and I can't do anything. Is there anything I can do to fix this as I have 2 young children. It's freezing and it's a Saturday night.

205 1
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2 months ago

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