Smart PAYG+

Top up with the Boost App or online? Check out these topics

108 Topics
459 Replies

Nancy_Boost Community Moderator

Calling all PAYG+ customers - we need your help!

*please note: this trial has now finished and we are no longer taking volunteers* Got any niggles with the Boost app that you think need improving? Or do you love the app? Either way, now’s your chance to let us know! We’re looking for some PAYG+ volunteers who regularly use the app to top up, and...

3 462 19

4 months ago

Leanne13 Savvy

Will I still get my Warm Home Discount from Economy Energy?

Solved

I’ve just recently been switched to boost as the company I was with are no longer supplying energy..I was successful with my whd application but haven’t received payment yet,what will happen to this now I’ve been switched over?

0 217 6

13 minutes ago

Kerryanne Savvy

What's the issue holding up my switch to Boost?

Solved

Hello I'm switching over my gas and electric to boost but for some reason there has been another problem with my electric being switched over how do I find out what is going on if I can't ring customer service because if I can't switch over both I need to cancel somehow

0 60 3

36 minutes ago

Choldstock2019 Newbie

Why is my minimum top up increasing?

Solved

Why is my minimum top up continuing to increase when my supply is off..... I’m not using any gas..... it gone up 2pound in a couple of days what could you possibly be charging me for being a customer???????

0 20 2

51 minutes ago

Eva_Boost Community Moderator

News Check this out - EMERGENCY BOOST!

NEW APP FEATURE ALERT What is Emergency Boost? Instead of calling us when you’ve run out of credit, you can take control of your energy and borrow up to £30 credit straight from your app. If your balance drops below £0 and you’re unable to top up, you can borrow...

2 384 2

1 hour ago

bisonboatalons

Switched to smart meter - Boost app not functional

Question

Hi, I switched to Boost so that I don't have to top up at the shop. My smart meter was installed 7 days ago. I was told the app would be up and running, displaying my info by now. Unfortunately the app is stuck on a loading screen, on both Android and Desktop, for every tab/menu item. I can't acc...

0 13 1

18 hours ago

Ozzie Newbie

How can i view my balance if the app isn't working?

Question

How can i view my balance if my app isn't working?

0 6 0

1 day ago

Diannegosling Savvy

Tech issues with app, text and topup card in shops

I have today phoned boost and they have confirmed that there are tech problems with topping up through the app, text and using your topup card in shops. Apparently will be down for another couple of days. You need to ring them on 03301027517 where they will give you a long number to be able to to...

1 9 0

1 day ago

Stonemill321a Newbie

Smart card

Question

Smart card will not top up in shops

0 7 1

1 day ago

Gazoverland Savvy

Why is my Boost top up ‘Cash Only’?

Question

My bank card doesn’t work on the app but the bank and boost says it should, plus when I go and pay at paypoint the cashier says I can only top this account up by cash only?

0 85 14

2 days ago

Tim_Boost Community Moderator

Top up anywhere, with PAYG+

Get set up on Boost’s Smart PAYG+ and you have the freedom to top up anywhere, anytime! You can top up online, use our PAYG+ app, or take your PAYG+ card to a PayPoint like before. Your account will be credited instantly! Download the android app here Download the iOS app here

1 604 22

3 days ago

CharleySix

Why are boost still charging me a daily standing charge when I left the company?

Question

I have recently switched providers but boost are still charging me a daily standing charge?

0 9 0

5 days ago

Tim_Boost Community Moderator

I feel like I'm being charged more than usual, why is this?

If you think you’re topping up lots, or using more energy than usual, there’s a few possible reasons why. Here are some suggestions as to why it may be: - Your appliances cost more than you realise, are left on, inefficient or faulty. - You’re not accounting for the 5% VAT or the standing charges...

3 12625 50

6 days ago

Hseacombe Savvy

Can I view the balance on my meter if I'm on PAYG+?

Solved

I've just had my meter switched over to a smart meter. I know I can look on the app at how much credit I have. How do I see on my meter how much available credit I have?

0 449 5

6 days ago

Lucy_Boost Community Moderator

How does the Smart PAYG+ 'single wallet' work?

The 'single wallet' is for Smart PAYG+ customers who have both their gas and electricity with us. Instead of topping up your gas and electricity separately, the 'single wallet' combines your top up. This means that when you top up, you automatically buy credit for both meters – you can’t just buy...

2 1201 9

7 days ago

Nancy_Boost Community Moderator

Introducing the Winter Wallet!

We've only just waved goodbye to a great summer, and we're already starting to think about the colder weather! To get you guys prepared, we're introducing a new feature on the app called the Winter Wallet, and here's how it works... You'll see a new banner at the bottom of the page...

3 1083 11

12 days ago

Toniday Newbie

Why is my topup card being declined at the paypoint?

Solved

I usually use the boost app to topup but unfortunately I only have cash. I tried using my payment card but it keeps getting declined when swiped and when they input the card number. It's the weekend so can't ring customer services untill monday

0 659 7

13 days ago

Annoyed

Topped up PAYG+ account, left bank account but balance not increased - why?

Solved

Good afternoon, why dont you have a contact number??? ridiculous! I am not happy. Trying to top up on my app and it is not working. I am in emergency credit. I have tried to top up a total of £45 today and the app will not update that I have paid, why???

0 736 20

15 days ago

Chapy6900 Newbie

Will my meter change from credit meter?

Question

Will my meter change from credit meter

0 29 1

15 days ago

Charlotte

What should I do if I topped up on the wrong card?

Solved

Hello.i got my smart meter installed.and I've gone out and topped up my old gas card.didnt realise till I checked my app to see if it has gone on.so can I get the money transferred from my old card to my smart meter.ive got my receipt.thank you

0 26 1

15 days ago

Stuwats Savvy

Can't log in to My Boost - can't reset password - what's happened?

Solved

cant login from app as it doesnt recognise my email and password, strange seen as thought its saved in google and apple keychain. Tried to reset but doesnt recognise my email address. Im getting sick of boost, i never had this problem when it was OVO. I am holiday abroad and my son is at home and i...

0 1753 39

15 days ago

Hannah92 Newbie

Boost disgusting prices and vile attitude when actually getting through to them after 1hr 45 minutes of waiting time

So I have topped up 267 pound since the beginning of jan up until now yesterday I topped up 15 pound to wake up this morning to -1:37 on my boost app I have been a customer with boost for a while now and never ever have I had gas and electric rates like this it’s disgusting I ring customer service t...

1 139 2

15 days ago

donnab

I'm trying to switch away, why is my new supplier saying I've got a credit meter?

Solved

i was with economy energy and since we got moved to boost im using double what i was. i am wanting to switch to another supplier but its saying i need to contact my old supplier as they have it down i have a credit meter which i dont. i top up via my economy energy app. ive never had a credit meter.

0 625 1

21 days ago

Monalisa71

I'm still being charged by my old supplier and Boost - why?

Solved

I’m Getting charged daily by previous energy company and boost as well for Gas and Electricty since the switch date. Is this normal? What do I need to do?

0 52 1

27 days ago

Lucyloo Savvy

Why don't you do an emergency top-up?

Solved

I think it’s wrong that u don’t do emergency Top-up considering every other company surports this , for those that don’t get a lot of money an sometimes hav to rely on that little help in hand I’m so glad I will be going bk to my old supplier soon because u as a company [edited]

0 103 3

1 month ago

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Smart PAYG+

Auto top-ups - The temperature is below 0 but your balance won’t be!

Piggybanking for winter - build up credit so you’re ready!