Smart PAYG+

Top up with the Boost App or online? Check out these topics

114 Topics
526 Replies

Tim_Boost Community Moderator

Top up anywhere, with PAYG+

Get set up on Boost’s Smart PAYG+ and you have the freedom to top up anywhere, anytime! You can top up online, use our PAYG+ app, or take your PAYG+ card to a PayPoint like before. Your account will be credited instantly! Download the android app here Download the iOS app here

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5 days ago

Nancy_Boost Community Moderator

Winter Wallet FAQ

Here's a little more detail on this year's updated version of the Winter Wallet! Will the Winter Wallet be available to all customers? We’re launching to a smaller number of customers for the first week (from Friday 12th April). After this time, the Winter Wallet will be available to all smart PAYG...

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1 month ago

Lucy_Boost Community Moderator

How does the Smart PAYG+ 'single wallet' work?

The 'single wallet' is for Smart PAYG+ customers who have both their gas and electricity with us. Instead of topping up your gas and electricity separately, the 'single wallet' combines your top up. This means that when you top up, you automatically buy credit for both meters – you can’t just buy...

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1 month ago

bethanywilson117 Newbie

I am trying to top my card up

Can someone please help me

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1 day ago

sigspring

What do I do if I'm going to be disconnected and the office is closed?

Question

deleted there now open

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1 day ago

Tim_Boost Community Moderator

Are you a winner from our Winter Wallet prize draw?

Anyone got lucky in last month's Winter Wallet prize draw? You could be seeing this next month:

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2 days ago

Eva_Boost Community Moderator

News Check this out - EMERGENCY BOOST!

NEW APP FEATURE ALERT What is Emergency Boost? Instead of calling us when you’ve run out of credit, you can take control of your energy and borrow up to £30 credit straight from your app. If your balance drops below £0 and you’re unable to top up, you can borrow...

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19 days ago

Toniday Newbie

Why is my topup card being declined at the paypoint?

Solved

I usually use the boost app to topup but unfortunately I only have cash. I tried using my payment card but it keeps getting declined when swiped and when they input the card number. It's the weekend so can't ring customer services untill monday

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25 days ago

Nancy_Boost Community Moderator

The Winter Wallet is back - find out how to start saving for the cold months!

The sun has just started to rear its head, but we’re already thinking ahead to help you guys save money. Yes we know, we think we’re pretty great too You may remember the Winter Wallet from last year, which allowed you to “piggybank” some credit and save it for when the colder weather hits. Wel...

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1 month ago

Nancy_Boost Community Moderator

News Are we ready for a 5G network in the UK?

You probably recognise the phrases 3G and 4G from your mobile phone, but we could soon see 5G hitting your screens in the near future! So what is 5G exactly? It's the next (fifth) generation of mobile internet connectivity promising much faster data download and upload speeds, wider coverage and mo...

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1 month ago

Kkerray

How do I get a smart top up card?

Solved

I have never had a top up card sent to me I have phoned three days in a row and asked for my top up number keep getting passed from pillar to post still no top up number day three with my kids one being a 10mnth old baby my house is freezing no hot water does anybody know how I can get my top up num...

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1 month ago

Laurahehir89

Can I top up under £5 at the PayPoint?

Solved

Can you top up under five Pou d at shop

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1 month ago

Nancy_Boost Community Moderator

What other suppliers use the same model of smart meter as Boost?

There are currently 14 other suppliers that use the same meters as us: Utilita Energy Limited Co-operative Energy Ltd First Utility Ltd Electricity Plus Supply Ltd t/a The Utility Warehouse Toto Energy Limited E (Gas & Electricity) Spark Energy Supply Limited Eversmart Energy Ltd EON Energy Robin H...

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1 month ago

Choldstock2019 Newbie

Why is my minimum top up increasing?

Solved

Why is my minimum top up continuing to increase when my supply is off..... I’m not using any gas..... it gone up 2pound in a couple of days what could you possibly be charging me for being a customer???????

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1 month ago

Tim_Boost Community Moderator

How often does my PAYG+ balance update?

Common query this. Here’s the answer: your online PAYG+ balance will update once a day (usually at around midnight).

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1 month ago

Gazoverland Savvy

Why is my Boost top up ‘Cash Only’?

Solved

My bank card doesn’t work on the app but the bank and boost says it should, plus when I go and pay at paypoint the cashier says I can only top this account up by cash only?

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1 month ago

Charrieroo Newbie

Where can I see my usage in kWh?

Solved

I would like to know where to find out my usage in units for my gas and electric. I can find how much per unit and how much spent but cannot find my actual usage for day rate electric, night rate electric or gas. Really would like to see where I’m spending my money.

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1 month ago

Nikiwilman

Why is my gas meter making a high pitched noise and saying "battery fail"?

Solved

Help please. I just tried to top up my gas meter.....It's now making a continuous high pitched squealing noise. And says battery fail on the front and I can't do anything. Is there anything I can do to fix this as I have 2 young children. It's freezing and it's a Saturday night.

3 753 5

1 month ago

Stuwats Savvy

Can't log in to My Boost - can't reset password - what's happened?

Solved

cant login from app as it doesnt recognise my email and password, strange seen as thought its saved in google and apple keychain. Tried to reset but doesnt recognise my email address. Im getting sick of boost, i never had this problem when it was OVO. I am holiday abroad and my son is at home and i...

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1 month ago

Hseacombe Savvy

Can I view the balance on my meter if I'm on PAYG+?

Solved

I've just had my meter switched over to a smart meter. I know I can look on the app at how much credit I have. How do I see on my meter how much available credit I have?

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1 month ago

Nancy_Boost Community Moderator

My smart meters have been installed - what happens now?

Before the engineer has installed your brand new shiny smart meters, they’ll make a note of the credit left on the old meters. Don’t worry - you won’t lose the credit on the old meters, but it can take up to 5 working days to be added to your smart meter balance. By the time the meters have been in...

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1 month ago

bisonboatalons

Switched to smart meter - why is my online account not working?

Solved

Hi, I switched to Boost so that I don't have to top up at the shop. My smart meter was installed 7 days ago. I was told the app would be up and running, displaying my info by now. Unfortunately the app is stuck on a loading screen, on both Android and Desktop, for every tab/menu item. I can't acc...

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1 month ago

CharleySix

Why are boost still charging me a daily standing charge when I left the company?

Solved

I have recently switched providers but boost are still charging me a daily standing charge?

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1 month ago

Tim_Boost Community Moderator

I feel like I'm being charged more than usual, why is this?

If you think you’re topping up lots, or using more energy than usual, there’s a few possible reasons why. Here are some suggestions as to why it may be: - Your appliances cost more than you realise, are left on, inefficient or faulty. - You’re not accounting for the 5% VAT or the standing charges...

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1 month ago

Nancy_Boost Community Moderator

Introducing the Winter Wallet!

We've only just waved goodbye to a great summer, and we're already starting to think about the colder weather! To get you guys prepared, we're introducing a new feature on the app called the Winter Wallet, and here's how it works... You'll see a new banner at the bottom of the page...

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1 month ago

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Smart PAYG+

The Winter Wallet is back - find out how to start saving for the cold m...

Check this out - EMERGENCY BOOST!

How does the Smart PAYG+ 'single wallet' work?