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Will Smart PAYG work on Microsoft phones & laptops or via a browser?

  • 15 October 2020
  • 14 replies
  • 455 views

Will the wonderful (pure sarcasm here) PAYG unsmart app work with Microsoft and on laptop computers ?  Or is it a get onto Android/Apple or tough luck policy ?

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Best answer by Tim_Boost 20 October 2020, 12:35

Good news, @Simon5000 - the online Smart PAYG will be available on an app for Android or Apple and also as a browser version for anyone else with a device and internet connection! 

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Userlevel 6
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Good news, @Simon5000 - the online Smart PAYG will be available on an app for Android or Apple and also as a browser version for anyone else with a device and internet connection! 

Good news, @Simon5000 - the online Smart PAYG will be available on an app for Android or Apple and also as a browser version for anyone else with a device and internet connection! 

Thank goodness for been able to top up via laptop, also at the minute on PAYG+ the minimum amount I can top up is 5.00, will this be changing on PAYG Smart to having to top a minimum of 5.00 on each account.  Thank you

Userlevel 6
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I believe the minimum top up amount amount will be reduced to £1 when Smart PAYG is live @jofret1973 

Userlevel 1

Will you be able to use Windows pc to top up like old system

Will be moving to new supplier as soon as we can

new app is step backwards 

Userlevel 6
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Hi @royhat I’ve moved your comment here. See above for more info! 

Userlevel 1

Good news, @Simon5000 - the online Smart PAYG will be available on an app for Android or Apple and also as a browser version for anyone else with a device and internet connection! 

I think you really need to include this information about it being able to be accessed via browser on your communications as I absolutely hate phone apps and especially for financial transactions.

Most of us have happily used a browser for topping up or using Boost for years and the issue that you can’t auto-top up weekly/fortnightly is bad enough but not mentioning in the communications that one CAN do it on a standard web browser should REALLY be made clear. 

I realise many people these days don’t even use a laptop/PC at home but the option is pretty vital to those of us who prefer it for bigger format and ease of access so I’m glad it will exist. Being unable to pre-pay weekly/fortnightly etc is bad enough in the switch over because it much helps with budgeting for most people! Please do consider mentioning the browser version being available in your communications though.

Marge 

Userlevel 1

I believe the minimum top up amount amount will be reduced to £1 when Smart PAYG is live @jofret1973 

Minimum top up on app is £10.00 will this be changing anytime soon. With old app used to top up just £5.00. We went live on new app 5th November 

one not very happy customer 

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Hi @royhat - we want this changed ASAP. We’re working on that one, just can’t give a time frame I’m sorry to say... 

Userlevel 1

I believe the minimum top up amount amount will be reduced to £1 when Smart PAYG is live @jofret1973 

the min topup is £10 on the app which is why on the 25th we are off to octopus 

Userlevel 1

Good news, @Simon5000 - the online Smart PAYG will be available on an app for Android or Apple and also as a browser version for anyone else with a device and internet connection! 

Why is the browser option still not showing up in communications about the PAYG? Where is it? 

Userlevel 1

Good news, @Simon5000 - the online Smart PAYG will be available on an app for Android or Apple and also as a browser version for anyone else with a device and internet connection! 

Why is the browser option still not showing up in communications about the PAYG? Where is it? 

Now no one’s even bothering to reply to my questions. What a GREAT service.

Marge 

Userlevel 1

When I joined I enjoyed the fact I only had one balance, could top-up with my PC and even got a nice reminder when I was low on credit.

Now, none of that is the case. You’ve made things significantly less easy. I now ‘need’ to use an app? Why? I find phone apps fiddly a lot of the time. The old system worked absolutely fine.

The phone app has also failed to save my card info.

I’m glad I was warned that you’re no longer the cheapest option and I’m about to switch. This nonsense would  have likely ended my custom anyway.

Userlevel 1

Boost

youve gone from the best to the worst!!!!

your payg+ smart customer I couldn’t fault I never had any problems auto top up was a dream now however it’s a nightmare for me. 3 times you’ve cut me off power now! Whilst having a surplus credit in gas account! So it’s bye bye hope the morons who changed everything get sacked. It’s a pity cos no other company offered those features so you stood out now your just the same,

I have switched now to bulb who have told me both my gas and electric will be cheaper! Unfortunately I still have to top up separate accounts but they do text you when your account gets to £3 so you have chance to top up before disconnecting.

I advise all you customers to switch it’s easier than what boost offers and it’s cheaper 

good luck 

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When I joined I enjoyed the fact I only had one balance, could top-up with my PC and even got a nice reminder when I was low on credit.

Now, none of that is the case. You’ve made things significantly less easy. I now ‘need’ to use an app? Why? I find phone apps fiddly a lot of the time. The old system worked absolutely fine.

 

 

Hi @Lenzar, thanks for posting. 

 

Please know that you can use PAYG Smart via a browser as well as our app. The link to use for the browser version, which you can use on your PC, is here: https://boostpayments.paypoint.com/Energy

 

The phone app has also failed to save my card info.

 

You’re able to add these manually in the ‘Manage accounts’ section. 

 

Appreciate your honesty, @Wilsong. We know some features of PAYG+ are missed by customers. This scheduled top up seems to be one of the most popular. Although I would say my experience tells me that the joint credit pot for more disliked then liked, and being able to top up each meter separately with Smart PAYG is a perk for many.  

 

Best of luck with Bulb - what kind of app do they have these days? 

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