Hello Boost forum.
I have just switched to the new smart payg app as having the new metre.
Ok the app will not accept any payment be it credit card or pay point so slightly fed up as running low on electricity and sufferring with ill health problems I can do without this BS.
Before you ask yes deleted the app again, using the latest version.
I can’t go back to the old app which worked great with no issues.
Need help asap with regards to this matter please.
Best answer by Tim_Boost
Updated on 28/04/21:
Your top ups onto the new Smart PAYG app not working will either be because your account hasn’t been changed over yet (which we confirm to you via email), or because of an issue.
As of the 28th April 2021, we are aware of some customers seeing an error message ‘Error loading page’ on the payment authorization section. If you’re effected by this issue, please call us so we can ensure you can top up and log this as a technical case with the app team: 0330 102 7517.