Hello Boost forum.
I have just switched to the new smart payg app as having the new metre.
Ok the app will not accept any payment be it credit card or pay point so slightly fed up as running low on electricity and sufferring with ill health problems I can do without this BS.
Before you ask yes deleted the app again, using the latest version.
I can’t go back to the old app which worked great with no issues.
Need help asap with regards to this matter please.
Best answer by Tim_Boost
Your top ups onto the new Smart PAYG app not working will either be because your account hasn’t been changed over yet (which we confirm to you via email), or because of the issue outlined in this topic:
I can confirm that there was an issue with 873 accounts that were being changed over from PAYG+ to Smart PAYG, which occurred on Friday 6th. The latest on this is as follows:
- We've now resolved 793 out of 873 of the failed transfers, these customers should be able to top up normally and would have received an email to confirm this.
- 50 failed altogether, these customers should continue to top up on PAYG+ until we email them to advise.
- 30 have partially succeeded (where gas or electricity has failed to change to Smart PAYG, and the other one has been successful). These exceptions are being fixed now and will be confirmed with an email.
Can you let us know the latest when you get a chance?