Can someone please transfer my top up to my metre. I've been on the phone since 11am and no one is answering.
Best answer by Tim_Boost
Thanks for posting,
I’ve combined your questions as I wanted to make you all aware that some Smart PAYG balances haven’t updated on the "Boost Top-Up" app since the 20th of May. This has been raised to our experts and should be sorted very soon. Sorry for any inconvenience caused!
For now can you please either view your balance on your IHD or go directly to your meters.
Obviously this isn’t the full answer for some of you, who’s called out that your top up hasn’t reached your meter. I’ve been advised top ups made via the app or PayPoints shouldn’t be effected by this issue, and that credit made should be added to your meter balance.
Some unrelated instances of pending top ups will be returned to your bank account, more info on this process here:
There’s also the chance that communication issues with your meter mean that balance updates are delayed. I’ve got info here to help you work out communication issues with two types of smart meter, Secure Liberty (S1) and Aclara (S2) meters. If you’re off supply, you’ve topped up and your balance won’t update, please call us: 0330 102 7517 (0117 370 1041 from a mobile).
WAN allows an electricity smart meter to send/receive data (such as meter readings) securely through the S1 Communications Hub. It uses a roaming SIM that works on 2.5G to do this - the same kind of data network your mobile phone uses. If you have good 4G signal but no 2.5G in your area, the meter will have no WAN.
This LED light represents if there is a WAN connection. It will also indicate how strong this connection is by flashing between 1 - 5 times before pausing.
- 5 flashes indicates the strongest WAN connection
- 1 or 2 flashes indicates weak WAN connection
- Solid light indicates there is no WAN
Is there a WAN connection for an Aclara S2 smart meter?
These are the lights on the comms hub for SMETS2 found on the electricity meter:
What lights are flashing and how often? - Please note that this is very different to SMETS1
Low - every 5 seconds - everything is fine here
Medium - every 3 seconds - searching for connectivity
High - every 1 second - connectivity issue
Off - connectivity issue
Hope this helps!