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Why is my Pipet In Home Display (IHD) showing a large 'estimated bill' screen?

  • 17 October 2020
  • 3 replies
  • 126 views
M
Rank
Userlevel 4

I had my broken gas meter replaced last month. The engineer gave me an ihd as id never been given one before. Im a payg customer, always have been. But the ihd is giving me an estimated bill reading. Also its giving me an unusually high estimated electricity bill. Can someone explain why this is please? 

 

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Best answer by Tim_Boost 19 October 2020, 16:46

Hi @Mumoftwo and thanks for posting!

 

Can I check do you currently top up with the app? 

 

For this Pipet IHD, the ‘estimated bill’ screen is displayed by default for those on the soon to be changed PAYG+. It can be disregarded as only relates to usage cost from when your tariff last changed. 

 

When you move to Smart PAYG, this will display your actual meter balance. 

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3 replies

Tim_Boost
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Userlevel 6
Badge +2

Hi @Mumoftwo and thanks for posting!

 

Can I check do you currently top up with the app? 

 

For this Pipet IHD, the ‘estimated bill’ screen is displayed by default for those on the soon to be changed PAYG+. It can be disregarded as only relates to usage cost from when your tariff last changed. 

 

When you move to Smart PAYG, this will display your actual meter balance. 

M
Rank
Userlevel 4

Hi thanks for your reply. Yes I top up via the app. Will the ihd update automatically when I'm moved on to payg+ or do I need to reset it? 

Tim_Boost
Rank
Userlevel 6
Badge +2

You’ll get an email to confirm what steps to take with your IHD, @Mumoftwo which will also include a link to the new app!

 

This will be sent when it’s your time to make the change to smart PAYG

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