Why is my In Home Display (IHD) only displaying my gas account details but not my electric?

  • 6 November 2020
  • 1 reply

Ihd only displays my gas account details but not my electric? 

1 reply

Userlevel 6
Badge +2

HI @Mrgrey and thanks for posting here!

Can you help us to work this out with some more info?


It would be good to know what model of IHD you have, or a picture? When was the meter fitted, or have you just been changed to Smart PAYG? ​​​​​​


Is the IHD near the electricity meter? Is your electricity smart meter SMETS1? Is it a ‘Secure Liberty’ smart meter? 


What is the light above the ‘HAN’ on the electricity meter doing?