Solved

Why is my In Home Display (IHD) not showing my balance?

  • 8 October 2020
  • 2 replies
  • 109 views

Userlevel 1

My smart meter is displaying all sorts of things (so far today, this week, this month, this year), the current usage, but for the last couple days it has not displayed the meter balance (it’s blank) which is the most important one, as otherwise I don’t know when I need to top up.

Can you please advise?

Thanks

icon

Best answer by Janis77 14 October 2020, 16:54

Hi,

I have spoken to customer services and they are sending me a new smart meter as it looks like mine is faulty.

thanks

View original

2 replies

Userlevel 6
Badge +2

Thanks for posting, @Janis77 

 

What’s the latest on this?

 

Have you been on Smart PAYG before, which showed the balance on the meter, or PAYG+ which shows the joint balance on the app?

 

 

Userlevel 1

Hi,

I have spoken to customer services and they are sending me a new smart meter as it looks like mine is faulty.

thanks

Reply