My smart meter is displaying all sorts of things (so far today, this week, this month, this year), the current usage, but for the last couple days it has not displayed the meter balance (it’s blank) which is the most important one, as otherwise I don’t know when I need to top up.
Can you please advise?
Best answer by Tim_Boost
I understand email queues are still big at the moment, but heading in the right direction as we start to get back on track. That said, if you have emailed to request this, it will be picked up. In the meantime, see below to confirm how you can view your meter balance directly on the meter:
Smart PAYG: activating your emergency credit on your smart meter screen
You can view your meter balance by pressing 7 on the smart meter keypad. It will show you emergency credit info and then the current balance will be on the next screen. You can also use your smart meter screen to activate your emergency credit.
Start by pressing 7 on your keypad.
To accept the emergency credit offer, press A on the keypad.
If you’ve changed your mind and don’t want to activate your emergency credit, just press B.
Smart meter screen: if you’ve used up your emergency credit
Once you’ve activated your emergency credit, you can check up on it by pressing 7 on your smart meter keypad.
If you’ve still got some credit left, the screen will first display ‘E-CREDIT’ and then ‘IN USE’.
If you’ve used up all your emergency credit, the screen will first display ‘E-CREDIT’ and then ‘USED UP’.
If you want to know how much you need to repay (including the emergency credit you’ve used) to reconnect your supply, press 7 again.