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Why hasn't my top up gone onto my meter, but the payment shows on my bank statement?

  • 20 January 2021
  • 2 replies
  • 81 views
Why hasn't my top up gone onto my meter, but the payment shows on my bank statement?
Userlevel 3
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If you have topped up and the payment has left your account and not gone onto your meter, please don’t panic, your payment won't be lost.

 

These payments are being ‘held’ by your bank and will be refunded within 3-5 working days - but it might be sooner, depending on your bank. The payments will show as pending on your bank statement.

 

If this happens, please try deleting and reinstalling the app. You can download the app by searching 'Boost Top-Up' in the App Store or Google Play Store. This will often iron about any issues, as it’ll make sure you have the most updated version of the app. 

 

You’ll find lots of handy info here.

 

I hope this helps! 

 


2 replies

I've put money onto my meter but it hasn't gone through its saying payment is pending 

Userlevel 5
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@Janemorris - I’ve moved your question over here, as this has all the info you need on the subject.

 

Thanks,

Ed

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