The whole reason I Joined is for the convenience of managing my account on my phone.
The new app is a backward step in every way. if it does not change and become more user friendly I will leave and find another supplier.
Best answer by Tim_Boost
In response to your balance not showing in the app, you’ll be able to get an In Home Display that shows you this. If you don’t have an IHD already, request one by Facebook and Twitter or phone: 0330 102 7517
In the meantime, you can view your meter balance by pressing 7 on the smart meter keypad. It will show you emergency credit info and then the current balance will be on the next screen.
Smart PAYG: activating your emergency credit on your smart meter screen
You can also use your smart meter screen to activate your emergency credit.
Start by pressing 7 on your keypad.
To accept the emergency credit offer, press A on the keypad.
If you’ve changed your mind and don’t want to activate your emergency credit, just press B.
Smart meter screen: if you’ve used up your emergency credit
Once you’ve activated your emergency credit, you can check up on it by pressing 7 on your smart meter keypad.
If you’ve still got some credit left, the screen will first display ‘E-CREDIT’ and then ‘IN USE’.
If you’ve used up all your emergency credit, the screen will first display ‘E-CREDIT’ and then ‘USED UP’.
If you want to know how much you need to repay (including the emergency credit you’ve used) to reconnect your supply, press 7 again.