I cant register for My boost on the website. I have checked the email address is correct on my account. I have received no emails at all to either set up the account or reset password and I have not received my welcome info from Boost, meaning that I could not apply for the Warm Home Discount. Customer service have been no help in trying to solve this.
Does anybody have any ideas?
Sorry to hear you’ve had difficulty setting up your online account,
If you’ve recently moved in or switched over to Boost you should receive a Welcome pack either via post or email within 5 working days of getting in touch. If it’s been longer than this and you’re still waiting it’s worth checking your email junk folder or spam box as the Welcome email can sometimes be mis-directed there. If you still can’t find it here, it’s best to get in touch with the Support Team who can double-checked there’s no errors or typos in the email address we have registered. The quickest way to get in touch with the team is via Webchat which you can access here.
As you mentioned applying for the Warm Home Discount it’s worth reaching out to the team who can confirm your account number which you can then use to apply online here. Applications are still open but we’d recommend making an application ASAP to avoid missing out.
Hope this helps get things back on track - Do pop back and let us know if you need any more help or advice.