Why can't I change my payment card on the Boost app?

  • 25 September 2021
  • 1 reply

I can’t change my payment card because every time I click my payments cards the app crashes !!

Iv deleted the app and reinstalled and it’s still the same anyone know how I can fix this ?? Or another way I can delete cards thank you 


Best answer by Jess_Boost 27 September 2021, 12:39

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Userlevel 4

Hi @Trudib and Welcome to the Boost forum.


Thanks for raising this bug you’ve noticed when trying to update your payment card on the Boost app. We’ve forwarded this one on to the team to take a look into the technical issue you’ve reported.


In the meantime it might be worth checking whether you’re able to make the change to your payment card by logging in to the Browser version of your Boost account. If you’re not able to complete the action here either reach out to our Support team who can process this for you. You can give the team a call on 0117 332 3728 (lines open from 8am - 8pm, Monday - Friday and 9am - 5pm on weekends) or contact them on webchat using the link on our Homepage.


Hope this helps. :ok_hand: