Hi. I moved to my new app yesterday, always been in credit and my balance was moved over and split between the gas and electric. So now my old app was on zero.
This morning I have a warning text saying you’re in emergency credit- top up now otherwise you will be disconnected. This is from my old app!
I’m £120 in credit on my new one but my old one still looks like it’s using it too. Please advise. I was on hold yesterday for nearly an hour so hope there may be a quicker fix than having to ring back is it’s happened to someone else. Thanks guys
Best answer by Jess_BoostView original