Hi I’ve tried to go on my app since yesterday and it is blank so I can’t get my balance up or top up I tried to email about this but it won’t let me because I don’t no my account number my iPhone X is up to date and the app is updated so I’m not sure why I can’t get on any help please I tried to ring but gave up as I was on hold for ages
Best answer by Evsrebecca15
Updated on 10/02/2021 - There’s been an update recently that’s caused some users to have issues using the app. If you delete and re-install it, you’ll then have the most up-to-date version, which should resolve any issues.
I was told to uninstall the app and download it again so I did and mine is working now