SMETS2 How To - Reconnect the Meters

  • 12 March 2020
  • 4 replies
SMETS2 How To - Reconnect the Meters
Userlevel 5

Another improvement in SMETS2 meters is the reconnection process, it’s even more simple to get your energy back on when it’s been disconnected.


For electricity


Once you’ve topped up and your balance goes back into the positive, your meter will be remotely told to get ready to be reconnected. The screen will then say Relay Armed. Please press buttons A&B to reconnect’. Hold A + B for up to 10 seconds, and you’ll be connected again!


Please note: The IHD may briefly show a message saying that £1 has been added. Don’t worry, this doesn’t reflect the amount you’ve topped up, this is just something the meter needs to do to get back on supply.


For gas


After the top-up that puts you into credit, press any button to wake the meter up, and start the reconnection. The meter is then going to do its safety measures to make sure it’s safe to allow gas into the property. Once all checks have been done, you’ll be back on supply. If the screen goes off before you’re back on, press any button again to wake it up, which will speed up the process.

4 replies

I have credit on the gas and electric payg meters but no gas or electric rang them 2 hours waiting on the phone and he said just press A A B and normal service will be resumed and guess what it didn’t work so any ideas ?? 

Userlevel 6
Badge +2

Thanks for posting, @the property man 


See the info in this topic for how to reconnect the meter after going off supply. This will only work if the meter has been successfully topped up. It sounds like the adviser you spoke to was confident that it had. However you can check this via your IHD. 


If that top up didn’t work, give our Support team another call to get that credit added ASAP: 0330 102 7517

I managed to get it back on this morning,  I didn’t have 2 hours to speak to someone again you need more staff

Userlevel 1

Really poor taste to be posting this when you have so many people.struggling as a result of an upgrade that clearly isn't working. Wake up Boost. Listen to your customers and stop this upgrade until you fix the problem.