I had smart meters installed a couple of weeks ago and it’s been a total nightmare! I was unable to top up for days, the credit from my old meters was never transferred across and I was in emergency credit for the best part of a week. Eventually they connected the electricity meter but despite me calling every day the gas meter wasn’t working, to the point where my supply ended up being cut off. They sent out an emergency engineer who came round and just removed the smart meter and replaced it with an old card meter! So now I have one smart meter and one card top up meter and no one at Boost seems to be able to tell me what has happened or what to do about it! I have also since then had 2 sets of smart top up cards through the post...I don’t even know what for? They obviously have no clue what’s gone on.
The whole thing has been a nightmare to be honest and what I’d really like to do is have the pre-payment meters removed (I live in a rented property and they were the existing meters, but I really don’t need to be on a pre-pay energy plan). Does anyone know how I can go about having them replaced for credit meters? I can’t seem to find out how to do this online.
Any help or advice from people with similar experiences would be greatly appreciated!
Best answer by Emily_BoostView original