"Service is not working, try later" on Smart PAYG app, I can't log in?

  • 24 April 2021
  • 2 replies

Userlevel 1

Why can't I get into the new app? I have followed the instructions from the email you sent me and it keeps telling me that the service is not working and to try later. It's now 24hrs later and Im still locked out. Utter shambles. I've already arranged to switch. This isn't the service I signed up for anymore. You've totally ruined something that worked perfectly and bought you all your customers and now we're all leaving again for other suppliers. Somebody needs hang from the nearest lamp-post for this monumental balls up. 

2 replies

Userlevel 6
Badge +2

How frustrating, @RazorSix - I can fully appreciate when it’s time to top up you could do without these log in issues. 


Can you let me know if this still an issue, and if you get the same message when you log in via your browser? Link here


Any more info you provide will help others who might also be seeing this error message. In the meantime if you’re low in credit, top up directly at a PayPoint. No cards to top up? You’ll need to drop us a call to get this sorted: 0330 102 7517

Nightmare morning electricity.

Your new app is frozen & crap.....cant access at all.

Normally when new things are introduced, their an improvement!.

Some half wit wants their backside kicking for this blunder!.

Searching for new suppliers today!.