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New Boost Smart PAYG app has my payment details wrong but why does it say default card payment settings can't be deleted?

  • 20 November 2020
  • 2 replies
  • 475 views
M

Been switched over to PAYG Smart. On the new Boost app it had my bank card expiry date wrong ( old one was fine) so can't top up on line. I tried to delete it and re input it but won't let me. Keeps saying default card payment settings can't be deleted?? Yes I've tried to delete the app and re download but still the same thing

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Best answer by Ed_Boost 20 January 2021, 12:09

Any luck on this one yet - @Martin Handley?

 

If you’ve got it resolved, it would be great for others in the a similar position to here how you fixed it.

 

Also, if you haven’t tried this already, it’s worth un-installing and re-installing the app. We did a few updates recently, and doing this will make sure you have the most up-to-date, and bug free, version!

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Tim_Boost
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Hi @Martin Handley can you help us figure this one out? 

 

Have you been able to amend these details? There should be an option to amend these. Free free to send over a screenshot of the menu, taking care to avoid any personnel info being shared.  

 

Have you got a top up card you could use in the meantime? 

Ed_Boost
Rank
Userlevel 5
Badge

Any luck on this one yet - @Martin Handley?

 

If you’ve got it resolved, it would be great for others in the a similar position to here how you fixed it.

 

Also, if you haven’t tried this already, it’s worth un-installing and re-installing the app. We did a few updates recently, and doing this will make sure you have the most up-to-date, and bug free, version!

I'm shocking at energy puns...

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