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My old PAYG+ account is now inactive, but I haven't got the link to the new Smart PAYG app?

  • 16 November 2020
  • 1 reply
  • 684 views

Old app inactive have not received link to the new app

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Best answer by Tim_Boost 17 November 2020, 17:40

HI @mike burke and thanks for sharing this pickle of a situation. 

 

I would put a bet on that your PAYG+ account is still the way for you to top up, if you’ve not been sent anything from us about the move to Smart PAYG. So let’s go down that route first. 

 

What’s happening when you log in? Please call us if you have no way of topping up and low credit: 0330 102 7517. They’re available 8am - 8pm Monday - Friday, and 9am - 5pm on Saturdays and Sundays.

 

You can also get in touch with us on our Facebook or Twitter pages.

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HI @mike burke and thanks for sharing this pickle of a situation. 

 

I would put a bet on that your PAYG+ account is still the way for you to top up, if you’ve not been sent anything from us about the move to Smart PAYG. So let’s go down that route first. 

 

What’s happening when you log in? Please call us if you have no way of topping up and low credit: 0330 102 7517. They’re available 8am - 8pm Monday - Friday, and 9am - 5pm on Saturdays and Sundays.

 

You can also get in touch with us on our Facebook or Twitter pages.

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