Has anyone else had problems with there pay as you go smart meters not communicating, I have had this issue for the past year and half and I have phoned them over 10 times, every time they book an engineer and they don't turn up, now I have had a over £300 bill added to my meter yet again, and as a single mum only working part time due to having a young child with autism, I can't afford to pay it off in one go so I now have to pay it off each day for years, I have already reported this to trade and standards.
Best answer by Tim_Boost
It sounds like a really bad experience. If you haven’t already, please consider raising this as a complaint. You can do this online here.
If your gas meter can’t send us your usage info remotely (to allow the prepayment setting your tariff requires), it might be for a number of reasons. Bad signal between the meters, bad signal between the electricity meter and us. Maybe the gas meter isn’t ‘commissioned’. I’m not sure, but some things can be fixed by an engineer visit. If we’ve booked in an appointment with you, and the engineer doesn’t show or give you at least 24 hours notice, you’ll be owed missed appointment compensation.
I’d recommend you check to make sure you’re not missing out on any compensation, and also to rebook that appointment so we can get your usage deducted from your meter balance daily.
Hope this helps,