Hi Everyone, I am new to this forum.
I have been on OVO Credit for quite sometime and due to unforeseen circumstances best option for me was to be switched to Prepay.
First week of September I contacted OVO saying I would like to be moved to PAYG+ however was told I could only have the PAYG tariff and use Top up card. I already had a smart meter fitted months ago.
So last Friday morning I received an email to say I been switched!? But hang on not even received my Top UP Card or IHD. Went outside to check on meter and sure enough it's in PAYG and showing 8p used of Emergency Credit.
Tried phoning them because I have a problem now, this is going to run out and I was given no top up card before the switch over. Several attempts at calling the number no joys.
After this point there was only one option, I contacted Ofgem and had much better success, as a good gesture they remotely put £20 onto my meter, panic over for the minute.
However I still really need the Top Up Card and really need In Home Display (which I never got from day 1)
Means going outside daily to check balance at the moment which is a pain. I am also told eventually when the app is working I will be on PAYG Smart which I would prefer, going to shop to top up seems old school, although I'd be happy to this for the moment.
Useful switch PAYG that you cannot top up due to serious incompetence of this company.
Useless phone number that doesn't work and I don't use facebook or twitter!
I still have case open and chasing bot Top Up Card and IHD....
Best answer by Tim_Boost
Updated on 29/03/2021: The app now features the ability to view your balances. Further info on this here.
Any customers moving over within the next two weeks should have received an email to confirm their switch date. A text message will also be sent directing them to their PAYG+ app, where they’ll see a reminder.
On the day of the switch, customers will be sent an email explaining how to set up the Boost PayPoint app. If their move is unsuccessful, they’ll receive an email to confirm this and information about what happens next. A note will also be applied to the account.
If you don’t have the means of topping up with a working card or PAN number, and no access to the new Smart PAYG app or browser version, AND your PAYG+ app or card won’t work, please call us ASAP on 0330 102 7517. Open Monday - Friday 8am-6pm, and Saturday 9am-5pm.