Moving onto smart PAYG but don't have a card yet, and can't top up on the app?

Hi @Tim_Boost 

Thanks for reply! In my email I noticed I was given Top Up card number but had no idea this could be done, since I lived by myself I have always had contract, even had one of the first smart meters in 2008 which did turn into a dumb meter when that company went!! My experience of Prepay are people I know with key meters and before that I am of the generation I remember we had a 50p meter at home!!

Ok so 2nd nearest shop from me does Paypoint and I took the 16 digit code and was able to make a payment, by the time I got back from shop the meter was displaying new balance.

As for card and In house Display I been told both should arrive in two weeks and I will get a call to pair IHD to Smart Meter.

Hi @Neil 

I received my IHD today! next tricky step is trying to contact Boost to help get it paired!!

I’m pleased for you…. and jealous.

I’m still waiting till they’re”in stock”...

Hi @Craig5201 

I would say it was just a little too big for letter box.  Mine was delivered by My Hermes so there had to be someone in.

@Craig5201 I was told two week lead time but arrived within a week, Boost called me to tell me it was on the way and gave me the tracking number.

I had my smart meter put in way before this and didn’t get IHD at the time.  I was on OVO Credit meter but due to change in circumstances I had to change.  Been on Boost just over a week and decided I really did need my IHD, I acquired a direct number to get things sorted and no sorry I cannot share the number on this forum, Very impressed took delivery of IHD after 5pm last Friday.

I was impressed Friday evening I could not get through on phone number so e-mailed them requesting a call back and I wanted to pair my IHD.  Well less than ten minutes I had a phone call back and yes Friday evening I got my IHD paired!

I got Pipit 500, it does also take 2 x AAA batteries as well as run on AC power! I know exactly where I am  and how much I am using!

I just can’t wait until SMART PAYG customers get app/website and are able to top up from home instead of having to use Paypoint.

I have to say I am happy with boost, IHD makes life a lot easier to see what you using, you can even get how many pence an hour your using, kWh and live balance! It’s working as I would expect, really like it! No more going outside to electric cupboard to check balance! Usage and cost is exactly what I expected!

Perhaps boost needed a friendly prod but have to say I am happy, hoping to get bar code sent soon as I still have to take 16 digit prepay card number to Paypoint to top up. Due to Covid they are not sending out cards sadly.

i was a standard payg customer and top up once a month(ish)… however the old site and old app now dont work. 

I’ve installed the new app but its asking for my top up cards and i havent been sent any and the site say they arent sending any out.

I can login but i can’t see ANY account or balance or top up details on either the old site or old app.  how on earth do i top up without any details…. 

yep… it wont help but am putting together an ombudsman complaint as this is dangerous especially for people who have young kids who are in the same position.

unnecessary and just completely incompetence…. its the wrong industry to act in this way.

How Do I access  PAYG SMART APP? I followed the instructions on the BoostPower Website and I got to the point of entering a new Password and it will not accept the Password? it keeps saying “You Need a Stronger Password!” and without the password. I cannot access the PAYG SMART APP? Its very frustrating and I have also tried to call Customer Services and emailed them twice and I have then received a standard email stating that they are only dealing with emergency calls or low balances. Be that as it may and I do understand. However what happens when the electricity runs out? I also do have a Smart Meter, yet I do not have numbers on it??? (IHD Display) OVO (ie BoostPowers Parent Company) should have consulted customers before changing the previous system. Its now become a Corporate Beast just like the other big 6. As I am unable to use the App. Can Boost send me a Boost TopUp Card instead? (ie although I will not hold my breath). It seems this strategy whlist good on paper was not clearly thought out. Boost is going to lose a lot of satisfied customers to the competition. I myself am consdiering jumping ship if these issues are not resolved. 

So frustrating to hear about this, @Nici64 @splreece1978 @CliveLandlord @Rajesh007 - if your old PAYG+ app isn’t working, it indicates that you have been moved to Smart PAYG. 

So why the app, and cards haven’t been sorted yet is beyond me. 

Until that app is up and running, you will need to have a card (or at least know the PAN number on your card) so you can top up at a PayPoint. 

Contact options for this:

Call: 0330 102 7517: open Monday - Friday 8am-6pm, and Saturday 9am-5pm. 

Facebook, or Twitter: open Monday - Thursday 8am-8pm, Friday 8am-6pm, Saturday-Sunday 9am-5pm. 

The good news is we’re now on top of incoming call and message volumes. On Facebook and Twitter you’ll get a reply within a day. Call wait times are also much better. 

Hope this gets sorted quickly for you!

Can’t top up

Hello guys, I am going to run out of credit soon. Since Boost installed my new electric meter a few weeks ago, I have been suffering with the idea of topping up. No card was sent to me. Only a barcode which is not working on the Paypoint till. I have contacted them before and they helped me to top up online. But now I cannot get hold of them. The customer service is not helpful at all. What do I do?