Recently left Boost Smart PAYG, we had credit in our account when we left but today have been asked for £45. How can we owe money when we paid for fuel in advance?
Best answer by Tim_Boost
It is possible to build up some unpaid debt though. Have you ever requested and been given discretionary credit? If you have smart meters, that balance sits with us, even if you have credit left when you switch. The amount you pay back every day (usually £1 per day) might not have cleared any remaining debt by the time the switch came about.
If you’re in any doubt, give us a call to check: 0330 102 7517.