Totally conflicting information sent. I've emailed 3 times, tried ringing several times but your lines are so horrific and requested a callback, which I didn't receive. I found out days before that I was changed to you. I have tried to change supplier but apparently, at the moment no one will accept me because I am still coming over to you. You've told me I will receive my cards in the post... 2 days prior with the change over ...no cards received? You've told me my old cards won't work???
Do you expect me to have no gas or electric with children in the house? Wouldn't be so bad if it was just no gas but I'm potentially going to be without both at this rate? What do you want me to do? Both my electric and gas are due to be topped up and I'm stuck - what am I suppose to do?.
I also want to point out you wrote I have 14 days cooling-off period? Surely that's incorrect as EE have ceased? And the new supplier I tried to change over to couldn't accept me. Also, I find it dreadful that you’re more expensive and I had no say in transferring as I only found out days prior. So now its more expensive, so my gas or electric isn't lasting as long, meaning I cannot gauge how long the last few pounds will last me. I've noticed since I've been with you how much faster my credit is going. I have a baby in my house!!! This whole thing is a complete shambles.
Can someone PLEASE ANSWER MY EMAILS. It is negligence. I understand you have taken a huge amount of new customers on but this all needs to be prioritised to ensure people are not left without. So how can this be resolved?
Best answer by Nancy_BoostView original