I've been moved to Smart PAYG, but why is my gas balance not showing on the In Home Display (IHD)?

I’m having a similar issue I had a smart meter installed on Friday and had no figures on my display since then. I’ve had no email to say it’s been all transferred over so I have no idea what’s going on with my balances...luckily I know how much I have on my account and not worried about the balance running low. But that’s not the point, the transfer has been terrible and what about those with low balances??? Terrible service, I will be looking elsewhere when my balance goes… Boost will loose a lot of custom with not completing a smooth transfer 

Thanks for flagging this issue, @Gemsheppard18 @Rach80b 

Can you let us know the latest on the gas balance not showing on the IHD? Have you been sent an email outlining any issue adding the gas?

I wonder if you were effected by this issue that I was advised about on Tuesday 10th November:

I can confirm that there was an issue with 873 accounts that were being changed over from PAYG+ to Smart PAYG, which occurred on Friday 6th. The latest on this is as follows:

• We've now resolved 793 out of 873 of the failed transfers, these customers should be able to top up normally and would have received an email to confirm this. 
• 50 failed altogether, these customers should continue to top up on PAYG+ until we email them to advise. 
• 30 have partially succeeded (where gas or electricity has failed to change to Smart PAYG, and the other one has been successful). These exceptions are being fixed now and will be confirmed with an email. 

@Tim_Boost 

hi Tim, I’ve had a separate issue of not being informed my balance takes 5 working days to transfer over so spent 2 hours with Boost to get me emergency credit put on the meters. The IHD worked for an hour yesterday after the balance was uploaded but quickly reverted to showing nothing again. Completely pointless piece of kit at the minute I have no idea what’s going g in and when/if my significant balance will be transferred over ...supposedly tomorrow . The question is if it is transferred will it show on the IHD?

I have the same issue but neither the gas or electricity balance shows on the in home display only and estimated bill 

I got my smart meters installed yesterday. The IHD I was given did show the balance of both meters. However when checking this morning, it only shows my gas balance. How can I get it to show my electric balance again? 
 

electric smart meter has a row of 5 flashing green lights but lower down has a single flashing red light. Is there something wrong with my IHD or my meter?

@Tim_Boost when I press 7 on my smart meter it comes up with cost now and using now it appears to be in credit mode and not prepayment mode  no current balance shows and nothing about emergency credit 

figure widge

Thanks for the update, @Denise March 1 

What’s the status of your PAYG+ app? It might be that you haven’t been moved over to Smart PAYG yet, if the meters are in credit mode. Either you’ll be able to top up on PAYG+, or the meter is in credit mode preventing you from being disconnected.

If that isn’t the case, our Support team would certainly be able to support: 0330 102 7517

The new app is working fine im able to top up and that goes through with no problems I was moved over to the new app beginning of last week the old app no longer works as it says I've been successfully transferred to the new app 

I think this could be an app bug.Most new users face such issues