So I’ve been put into smart payg today and my ihd is showing my electricity balance but not my gas. I’ve topped my gas up £10 using the app and received a receipt for it but it’s showing nothing at all for my gas any ideas?
Best answer by Tim_Boost
Updated on 29/03/2021: The app now features the ability to view your balances. Further info on this here.
Smart PAYG: activating your emergency credit on your smart meter screen
You can also use your smart meter screen to activate your emergency credit.
Start by pressing 7 on your keypad.
To accept the emergency credit offer, press A on the keypad.
If you’ve changed your mind and don’t want to activate your emergency credit, just press B.
Smart meter screen: if you’ve used up your emergency credit
Once you’ve activated your emergency credit, you can check up on it by pressing 7 on your smart meter keypad.
If you’ve still got some credit left, the screen will first display ‘E-CREDIT’ and then ‘IN USE’.
If you’ve used up all your emergency credit, the screen will first display ‘E-CREDIT’ and then ‘USED UP’.
If you want to know how much you need to repay (including the emergency credit you’ve used) to reconnect your supply, press 7 again.