I’ve just been switched to the new app and hadn’t appreciated how much of a step backwards it was.
You only get the useful features of the previous app if you’re actually in the house. Previously this was on the app. Now I have to crawl on the floor to see the meter, but it only shows how much I’m currently using and the actual balance.
I can’t see energy usage while away from home. How can I work out how much to top up with if I don’t know how much I’m using?
I also hadn’t realised that I wouldn’t be able to see info on the old app. Otherwise I’d have screenshotted last year’s figures for comparison.
Any ideas how to get this information back?
Best answer by Tim_Boost
We’ve recently made an update to the new Smart PAYG app, which lets you view a snapshot of your meter balance as of midnight the day before. More info here. Heads up, we’ve discovered that some customers with these latest smart meters see a delay of up to 3 days once the latest version of the app has been installed.
As for viewing your historical and previous usage, this isn’t currently available on the new Smart PAYG app. I know this is something that was really helpful to our PAYG+ customers. But for this info, please refer to your In Home Display (IHD). If you’ve not got an IHD, you can request this over the phone (0330 102 7517), or via Facebook. As this new app doesn’t show usage, the historic PAYG+ usage section will also not be available.
The introduction of the ‘balance’ feature is an example of Boost improving Smart PAYG based on customer feedback, so this is really handy to know how important historical usage is. Is there other features of PAYG+ you’ll miss?
Hope this helps,