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I'm moving to Smart PAYG soon - how do I get an In Home Display (IHD)?

  • 14 October 2020
  • 12 replies
  • 799 views
M
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 Can I get a ihd please

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Best answer by Tim_Boost 15 October 2020, 12:14

HI @Mags1442 and thanks for posting. 

 

Our Support team will be able to add you to a form to get one of our IHDs sent out to you, ready for Smart PAYG changes. Reach out to them via your preferred channel:

 

Phone: 0330 102 7517

Facebook or Twitter

Email: hello@boostpower.co.uk

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Mags

12 replies

Tim_Boost
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HI @Mags1442 and thanks for posting. 

 

Our Support team will be able to add you to a form to get one of our IHDs sent out to you, ready for Smart PAYG changes. Reach out to them via your preferred channel:

 

Phone: 0330 102 7517

Facebook or Twitter

Email: hello@boostpower.co.uk

M
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Userlevel 1

Thanks Tim I have done

Mags
P
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When I ask for IHD they are out of stock 

Iv got to go on a waiting 

P
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When I ask for IHD they told me out of stock 

iv got to go on a waiting last 

C
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Dont get one. I've had nothing but trouble with mine!

Ed_Boost
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Hey @Charlie7992, what issues are you having with it? Perhaps a forum member can give a bit of insight into this for you.

I'm shocking at energy puns...
C
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@Ed_Boost its lost connection. No time on the ind and keeps switching its self off every so often. Dont have the option on the settings tab to configure it again.  1 bar showing on the signal bar.

Amy_Boost
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We’ve found that a simple reset can help, @Charlie7992, it often kicks things back into actions. Please try turning it off and on again.

 

@Pjf we have had a large demand for the IHD’s with the app changes, but if you’re on the waiting list one will be with you soon. :slight_smile:

 

Thanks! 

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C
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@Amy_Boost I've tried that numerous times and to no avail. 

Amy_Boost
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You’ve mentioned in another post, @Charlie7992, that you’ve changed supplier, they’d be in the best position to offer help with this, if they are supplying you.

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C
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@Amy_Boost I haven't switched yet. Its 30 December when I actually go over to my new supplier.

Amy_Boost
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Ah OK, @Charlie7992, there is currently no call wait time. I’d recommend giving the team a call they can go through some troubleshooting steps with you and hopefully get this fixed today. 

Our Customer Care number is: 0330 102 7517 - they're available Monday-Friday 8am-6pm and Saturday 9am-5pm. 

Thanks! 

Here to offer Top (up) advice!

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