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I'm a former Economy Energy customer - why has my emergency credit balance dropped from £10 to £5?

  • 22 January 2019
  • 2 replies
  • 639 views

My switch over doesn't start until the 25th of January, so why has my emergency credit dropped from £10 to £5 before the switch, left me in trouble as I was relying on that credit to last until Friday when I get paid, highly annoying.
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Best answer by Tim_Boost 11 February 2019, 13:23

My switch over doesn't start until the 25th of January, so why has my emergency credit dropped from £10 to £5 before the switch, left me in trouble as I was relying on that credit to last until Friday when I get paid, highly annoying.

Updated on 30/09/2020: We have recently changed Smart PAYG. See this guide for info on the latest changes. Still got a question about the new Smart PAYG? Create your topic here to get it asked. The answer will help you and others! 


Hi @brianmoore

With PAYG Standard, you only get £5 emergency credit unlike the £10 like with EE.
 

 

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My switch over doesn't start until the 25th of January, so why has my emergency credit dropped from £10 to £5 before the switch, left me in trouble as I was relying on that credit to last until Friday when I get paid, highly annoying.

Updated on 30/09/2020: We have recently changed Smart PAYG. See this guide for info on the latest changes. Still got a question about the new Smart PAYG? Create your topic here to get it asked. The answer will help you and others! 


Hi @brianmoore

With PAYG Standard, you only get £5 emergency credit unlike the £10 like with EE.
 

 

Userlevel 5
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Hey @brianmoore did the rest of your switch go ok?

Darran

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