OK, I'm inclined to believe this is Boosts fault... Given over the last 5 days I've had 4 phone calls with hold times of over 5 hours, and then got zero help with my issues. Now it seems you have shut my supply off as I'm the only house in my street with no supply. Probably whilst trying to connect my useless IHD for me, that you've been trying to set up for a week
I have disabled people living here, with electric supply support items... And a gas metre, powered by electric. So right now we have a very cold house, nothing works, and we can't use chair lifts or anything
Not happy, and fed up of waiting on your telephone hold music to get through to someone who will, based on past experiences, out me on hold again to tell me that seco d line teams are too busy and someone may call me back in 24 hours
Best answer by Ed_Boost
This is terrible,
Whilst I can appreciate you’ve already called a number of times this week, I’d recommend getting back on the phone and waiting for an advisor to pick up your call, as the callback feature shouldn’t really be used in emergencies such as this.
We’re busier than usual this week, but an advisor will pick up the call, and as you have smart meters, we’re typically able to resolve most issues remotely. Failing this, they’ll be able to get an engineer booked in for you.
We’d love to hear an update on this thread, so that we can see how the situation unfolds, as it’ll be really helpful for those in a similar situation.