So i got the email with the new boost top up app. But the email address it says to put into the new app isn’t the correct email address i’ve been using with boost.
How am i supposed to reset my password if you gave me a different email address that i don’t have access to?
I tried using forgot password with my correct email address and it just says “There was an error getting your account details”
Best answer by Tim_Boost
Thanks for posting and sharing,
For a different email address: I think the only way I can think of is to get our Support team to change this for you. This isn’t ideal as we are seeing large call volumes and queues for emails and social channels, but if you need to top up today, the best option to fix this today is a call: 0330 102 7517.
In the meantime, you can view your meter balance by pressing 7 on the smart meter keypad. It will show you emergency credit info and then the current balance will be on the next screen.
Smart PAYG: activating your emergency credit on your smart meter screen
You can also use your smart meter screen to activate your emergency credit.
Start by pressing 7 on your keypad.
To accept the emergency credit offer, press A on the keypad.
If you’ve changed your mind and don’t want to activate your emergency credit, just press B.
Smart meter screen: if you’ve used up your emergency credit
Once you’ve activated your emergency credit, you can check up on it by pressing 7 on your smart meter keypad.
If you’ve still got some credit left, the screen will first display ‘E-CREDIT’ and then ‘IN USE’.
If you’ve used up all your emergency credit, the screen will first display ‘E-CREDIT’ and then ‘USED UP’.
If you want to know how much you need to repay (including the emergency credit you’ve used) to reconnect your supply, press 7 again.