Where is my money?
I can no longer see my monetary £ balance from ONLINE Boost portal page.
My balance was between £70 - £150, I added £50 a few days before the move to payg-SMART.
I am old, alone and vulnerable.
I have emailed x 3 and have not had a single response in 6 days.
Best answer by Tim_Boost
I’m really sorry to hear of your credit transfer delays and a lack of reply to your emails. Just in case, the email address to use is: firstname.lastname@example.org. Our Support team does have longer then usual response times to these emails currently, but they’re working really hard to get these queues down. For anything urgent, our contact number is: 0330 102 7517 (0117 370 1041 from a mobile).
With regards to your credit transfer, I took the answer for this FAQ topic:
What will happen to my PAYG+ credit balance?
We'll simply move it to your new energy account. If you have both electricity and gas, your credit will be split 50/50. So we'll move half to your electricity meter – and half to your gas one.
I’d recommend you have a look at this FAQ, as there’s some many questions and answers that might help explain how this move works:
Either way I’m expecting that credit transfer to happen v soon. If you’re in any doubt about going off supply before it happens and your top ups aren’t getting to us, it might be best to give the team a call.
Hope this helps,