Been trying to get through to customer services for 40 minutes. Had a smart meter fitted today I've had winter fuel & old top ups to the sum of 152 pounds removed. I've tried to top up with the app it's not going into my account but 5 X £ 10 top ups showing in the bank as pending. To add insult to injury I was called by one of your agents from Glasgow who hung up as quickly as I'd said hello. So I'm now staring at a smart meter that's telling me I'm on emergency credit while the sum of £210 pounds is floating round in cyberspace ... What a good start Boost are off to !!
Best answer by Tim_Boost
Not a good experience here,
As the meters will be set up on Smart PAYG, you should be able to top up using the top up cards provided at a PayPoint.
The app will be set up in the coming days, and the credit from your old meters will be transferred over within the next 5 working days.
If you can’t top up with cards (or you don’t have them), and you’re in emergency credit, please call us ASAP: 0330 102 7517