I have been a customer for a while and since the new app was launched I can not log into it. It just tells me that my email is already registered.
I have called the call center 4 times about this and just get cut off when they “are looking into it….”. very frustrating especially after normally being on hold for an hour.
I have a 12 week old baby and am facing the very real event of not being running out of electricity and not being able to top up.
Please sort this out.
+2
Sorry to hear this,
Can you confirm if you’ve been sent an email to confirm you’ve been switched over from PAYG+ to Smart PAYG?
If you haven’t you’ll need to carry on using your PAYG+ account and the one top up card to top up.
Tim
After six phone calls this has no been partially resolved. However, I must ask, which genius thought it would be a good idea to remove the balance feature on the app? the only decent thing that app had? How many away days at Alton Towers were needed before the management thought that was a good idea?
+2
I have just called today to get set up for my new flat. Boost is already the supplier but I can't login to my boost as I'm not getting a login password sent out when requested.
I am trying to top up via the app also
I’m exactly the same Rob I’ve called 0330 102 7517 and pressed 4 they can assist you
This is the correct app to top up on:
-----
Not this one:
If you have the right app installed and you’re still not getting an email through when requesting a password reset, then it may be that we have a different or incorrect email address on our account.
I’d get in touch with the team to check this, you can call on 0330 102 7517, or send us a message to our Facebook or Twitter pages.
Let us know how you get on!
No account yet? Click here to create one
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
