I only have the single duel fuel card which i was just able to top up my electric with using the new payg smart boost top up app.
Do i need a different card to top up my gas in the app, or will the same one work for gas also?
Best answer by McCpurple
I tried to log into the new app today (SUNDAY)as my credit wouldn’t last until tomorrow and I knew the lines would be crammed with people needing answers to the same problem.
I emailed them, stating the problem and although the auto response was “we are busy so will reply within 5-7 days” BUT I received an email back saying they have posted me a new card but they supplied me with the new card No a short while later. (Fortunately I checked my emails for something else.
I used this No to login to the new app BUT what I had to do was try and login rather than register (which is what the instructions say) THEN request a new password.
They then send you a code to use to create your new password. I did this and THEN I was in.
The instructions are neither clear nor correct, which helps no-one.
I hope what I have explained helps….Good luck