How do I know when my balance is low with Smart PAYG Standard?

  • 23 April 2018
  • 0 replies

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Updated on 23/11/2020: You can view your meter balance by pressing 7 on the key pad. First it will show emergency credit, then the meter balance. 

We have recently changed Smart PAYG. See this guide for info on the latest changes. Still got a question about the new Smart PAYG? Create your topic here to get it asked. The answer will help you and others! 


  • Your balance is displayed on the smart meter screen and on the In Home Display (IHD)
  • A red light will also appear on the IHD to let you know you need to top up

Now you can top up at a nearby PayPoint!

If you can't do this and need to activate your emergency credit, click here to find out how.


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