How do I get a Pipet In Home Display (IHD), that I need ready for Smart PAYG change?

  • 19 October 2020
  • 2 replies

Userlevel 2

I do not have a IHD and contacted boost regards this 3 weeks ago.

I am changing to Pay and go smart in December.

I always use my boost app for details of how much is in my account,now I will not be able to do this .

Also will not recieve emails saying my balance is low.

So how can I check my balance with no I H D   ?


Best answer by Tim_Boost 21 October 2020, 12:20

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2 replies

Userlevel 6
Badge +2

Hi @Papaandy66 and thanks for posting.


See the info below, taken from our Smart PAYG FAQ:

  • Always be in the know - if you've got an In-Home Display, this can tell you how much energy you're using and alert you when you're low on credit (find out about In-Home Displays)


You will need a Pipet IHD to check your balance. You can request that one of these are sent out to you via our Support team:


Phone - 0330 102 7517 (available 8am - 8pm Monday - Friday, and 9am - 5pm Saturdays and Sundays)



Userlevel 2

How long to customer services reply to forum questions?