How do I book a new smart meter installation with Boost?

Been trying to book for smart meter fitting since last year when switched, but dates and times are always blank so cannot go any further, do you know when this is likely to change and we can actually get the meters?

Thanks @Tink86 

I’m finding out the owner of this booking platform and will flag this and update the topic with the latest for you. 

Is this still happening? 

I’ve been advised this looks to be an issue with the tool not being able to pull available engineer slots in your area, @Tink86 

I’d recommend calling the team later in the week, so they can check engineer coverage on your behalf, and raise the issue with the online booking platform on your account: 0330 102 7517 

Hope you get a slot! 

Hey @Ktp2307,

I’ve moved your post over here, as this thread has some great information that you can use. As @Tim_Boost suggested, give us a call if you’re getting the same blank screen when it should be showing the engineer availability.

As for the referral voucher, you should get that within 28 days of you both being on supply with ourselves. If that time has passed, get in touch, and we can chase this up for you.

You can send us a message to our Facebook or Twitter pages, or drop us an email at hello@boostpower.co.uk.

Thanks,

Ed

That’s such a long wait, @John chandler - especially given how keen we are to fit everyone with a smart meter. 

Just in case, here’s the link to use: https://smart.boostpower.co.uk/payg

Can I ask which region of the UK you’re in?

That’s…… not right, @John chandler. Surely we must’ve rotated smart meter fitting engineers to your region in this very long time. I’m so sorry to hear this booking platform hasn’t offered anything. What I would say is these engineers are rotated around different regions, meaning we can’t cover all of the UK all of the time. So it’s possible, if you weren’t checking that regularly, that you happen to choose those times that there wasn’t an engineer in your area, and didn’t check when there was. Maybe...

When it’s a good time for you, please call us, so that the agent can use their internal schedule platform to see if there’s any appointments: 0330 102 7517. If you could let them know what you see when you look for availability (and let them know how long), it will help us work out if there’s an issue. 

Hope you get an appointment soon! 

Hi @jaderooney -

Great to hear you’re keen to get some new smart meters installed. I’ve moved your comment over to this related thread as the best answer above gives the most direct route to booking a smart meter installation yourself:

If you’re having technical issues using this link you can also request a smart meter appointment by speaking to the team on 0330 102 7517 - Their lines are open from 8am - 6pm on weekdays and 9am - 2pm on Saturdays. Worth mentioning that appointments offered may depend on engineer availability and signal access in your area.

Hope this info helps and you’re able to get that appointment booked soon - Pop back and let us know when you do!