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How do I book a new smart meter installation with Boost?

  • 12 November 2017
  • 14 replies
  • 4746 views

Hi who do I book a new smart meter installation with now boost or ovo ???
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Best answer by Darran_Boost 14 November 2017, 14:22

Updated 18/09/2020


Hi @Tonka3434 Welcome to the Boost forum, great to have you on board.

Don't forget to add a profile picture and update your profile. You might even win your first badge 😉

The booking link is: https://smart.boostpower.co.uk/payg

Hope that helps. Don't forget, if you have any other questions about your new smart meters or the process, then you can check out a great forum topic here

Darran

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14 replies

Userlevel 5
Badge +2

Updated 18/09/2020


Hi @Tonka3434 Welcome to the Boost forum, great to have you on board.

Don't forget to add a profile picture and update your profile. You might even win your first badge 😉

The booking link is: https://smart.boostpower.co.uk/payg

Hope that helps. Don't forget, if you have any other questions about your new smart meters or the process, then you can check out a great forum topic here

Darran

i need to reschedule my installation engineer. how do i do this?
thanks
Userlevel 7
Badge +1
hi @kapitantripps thanks for posting,

This page has more info and a link that takes you to the booking platform: https://www.boostpower.co.uk/smart-meters
I have just chosen to switch my gas and electric over to boost with a smart meter- but when i have then gone online it is now saying there are engineers in the area currently installing the smart meters. How do I know when there would be someone to install as I was hoping for a smart meter.
Userlevel 4
Badge +1
I've moved your question to this topic, @stephjohn11!

Check out Darran's best answer at the top, this will have all the information you need to book a smart meter exchange.

Eva
I am in the process of switching to you as suppliers it told me to book my smart meter installation when I do this it states I have smart meters BUT I DONT ??
I'd like to have a look into this for you @Nadeen 81 - could you send me a PM with your full name, account number (or full address) and DoB? ^Emily

Been trying to book for smart meter fitting since last year when switched, but dates and times are always blank so cannot go any further, do you know when this is likely to change and we can actually get the meters?

Userlevel 6
Badge +2

Hi @Tink86 

 

Are you using the link in the best answer? If so, can you send a screenshot so I can forward this one for you?

 

Thanks

 

That is as far as I can get, I cannot continue as there is no times/dates to select 

Userlevel 6
Badge +2

Thanks @Tink86 

 

I’m finding out the owner of this booking platform and will flag this and update the topic with the latest for you. 

 

Is this still happening? 

Yes, it has been like this every time I have tried since the end of last year :( I switched mainly for the smart meters so I didn't have to run to the shops every 2mins,if we cannot get them fitted we may aswell switch back as we seem to be using more now, especially having problems with gas, it is using the credit even though we are not using the gas :(

Userlevel 6
Badge +2

I’ve been advised this looks to be an issue with the tool not being able to pull available engineer slots in your area, @Tink86 

 

I’d recommend calling the team later in the week, so they can check engineer coverage on your behalf, and raise the issue with the online booking platform on your account: 0330 102 7517 

 

Hope you get a slot! 

 

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